A
Wow, a lot of questions here?
1st the customer has a print other than the one you sent. If you built the part to this print, would it work better for the customer. Is this an opportunity to gain market share? and in the end, isn't the customer required to provide you, the supplier with the print?
2nd Is the customer print a document they use on the floor for their assembly method? Will this cause problems on their assembly floor?
3rd. Is it possible to build to this print, and save money in doing so? Will this new design be more robust to the customer? Is your process capable of meeting this print?
4th. I'm courious why you did not call the customer and say "we have a problem" and state the facts to find out the cause and determine a course of action?
Dispite the fact that the customer later called and said, "sorry - new inspecter", what opportunities do you have to make this better for the customer and save you money as well?
What does the customer really want?
1st the customer has a print other than the one you sent. If you built the part to this print, would it work better for the customer. Is this an opportunity to gain market share? and in the end, isn't the customer required to provide you, the supplier with the print?
2nd Is the customer print a document they use on the floor for their assembly method? Will this cause problems on their assembly floor?
3rd. Is it possible to build to this print, and save money in doing so? Will this new design be more robust to the customer? Is your process capable of meeting this print?
4th. I'm courious why you did not call the customer and say "we have a problem" and state the facts to find out the cause and determine a course of action?
Dispite the fact that the customer later called and said, "sorry - new inspecter", what opportunities do you have to make this better for the customer and save you money as well?
What does the customer really want?
