Having the correct forms for data entry and the creation of quality records regarding customer satisfaction would fit under (from ISO9004:2000) a) customer focus, f) continual improvement, g) factual approach to decision making.
Matter of fact you could probably fit the other 5 under there as well. Actually, isn't a better focus on the customer the main thrust of the revisions to the standard!
Regarding your request Pgapro, I don't have an example of these forms, but I find these are the sort of thing it is better to generate yourself anyway. Just think about the sort of information you want to collect from your customers and how you intend to use it. Customer reference/Contact details are obvious, then you might want to detemine which product of yours the feedback is about, the type of feedback, a satisfaction index, comments, etc.
Good luck anyway.