N
Way to go Bravo
ISO GUY nailed it. Log in some way any and all levels of customer dis-satisfaction. More often than not you will see a pattern or trend of some sort over time. Something will jump out and get your attention. Then you can initiate a corrective action internally that will unquestionably add value both internal and at the customer.
In so far as what complaints get a higher level of attention ? It's still all about money. I have always chosen a dollar amout based upon costs of goods, in conjunction with interupted production time, etc. Without micro-analyzing this and without writing a macro to calculate it, evaluate how much $$ it will take to fix the complaint based upon the potential payback. Look for the home runs first. Good luck
ISO GUY nailed it. Log in some way any and all levels of customer dis-satisfaction. More often than not you will see a pattern or trend of some sort over time. Something will jump out and get your attention. Then you can initiate a corrective action internally that will unquestionably add value both internal and at the customer.
In so far as what complaints get a higher level of attention ? It's still all about money. I have always chosen a dollar amout based upon costs of goods, in conjunction with interupted production time, etc. Without micro-analyzing this and without writing a macro to calculate it, evaluate how much $$ it will take to fix the complaint based upon the potential payback. Look for the home runs first. Good luck