H
Hi,
If a customer complaints about a non-conforming device, should I then assign a Corrective action to fix this problem or should I raise a change request? The device is a software and at the moment any problems detected by the customer, we will record in a customer feedback form, raise a CAPA, then raise a change note which I dont think should be the right process. When does an action on a device considered a change and when is it considered a corrective action? It seems that CAPA and change control runs parallel to each other, please correct me if I'm wrong.
Thanks for your feedback
hrobot
If a customer complaints about a non-conforming device, should I then assign a Corrective action to fix this problem or should I raise a change request? The device is a software and at the moment any problems detected by the customer, we will record in a customer feedback form, raise a CAPA, then raise a change note which I dont think should be the right process. When does an action on a device considered a change and when is it considered a corrective action? It seems that CAPA and change control runs parallel to each other, please correct me if I'm wrong.
Thanks for your feedback
hrobot

