R
Whatever you do, don't lose documented traces of both:
1) the correction (intended to get the immediate issue with the PRODUCT straightened at the customer)
2) the corrective action (to chance or fix the PROCESS that produced the issue)
Yes, Jennifer, you are right. One can explain only so much of company legacy terminology (you are stuck with it, usually). The more you use your own names, the more confused the inspector gets and at a point he gets mad
because of that (even if it is not legally wrong).
1) the correction (intended to get the immediate issue with the PRODUCT straightened at the customer)
2) the corrective action (to chance or fix the PROCESS that produced the issue)
Yes, Jennifer, you are right. One can explain only so much of company legacy terminology (you are stuck with it, usually). The more you use your own names, the more confused the inspector gets and at a point he gets mad