Customer Complaint Response

J

Jkc3usc12

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#1
#1
Looking at putting together a template for responses to customer complaints that would be sent out as needed. Does anyone have examples of response letters they have used or use.

Thanks
 
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Y

yodon

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#4
#4
I'm not aware of any regulation or guidance that drives the content of communications to complainants (or more broadly, customers). 820.198 just requires that, if you do correspond with complainants, you maintain records of the correspondence.
 
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