I am having a difficult time trying to create a 5 Why. A customer detected out of specification parts and sent a SCAR. The issue is that the operator measured the parts out of spec (way out of spec - Control Chart was very obvious) and still placed parts into inventory. The operator also skipped several checks in the manufacturing data base (based upon the control plans) as well as did not perform frequency checks in some other instances. To be blunt - the operator will be at best slightly reprimanded. This is somewhat normal where I work. Any suggestions on how to perform a 5 Why? I am of the opinion I treat the whole thing as fact based and continue going until the root cause is discovered and a preventive action is put in place.