Hi - Electronics Company - ISO and AS Registered. SMT & Thru-Hole assembly - Cable Harness. There are a few customers who will request formal corrective action. Its done by 8D and supporting pictures and document info. The problem is the Sales people are constantly telling the customer that we will do a corrective action 8D. This is before we can examine the alleged defect. I like dealing with the Quality Manager/Engineer on a customer requested corrective action. It works better and keeps things straight. The customer Quality people know it must be either approved/rejected and it must be effective. I have never had sales interfere and cause more work than necessary. It cannot be handled by one Quality person. The last four Quality Managers found that out. I feel if the customers Quality requests Corrective Action or there's a trend, then formal CA shall be done. Not instituted by sales people which is not based on customer request. Any opinions?