Customer Damaging the Product

Wes Bucey

Quite Involved in Discussions
#11
Long before digital, when Polaroid was still the only option, we did lay the headline from the morning paper conspicuously in the photo. We did write down the truck number and driver name on the back of the photo and had driver sign it!

The time saving on digital via email versus Polaroid via FedEX is just fantastic.

The introduction of Polaroid reminiscence will tell you this is an old, old problem in determining whether transit company, supplier, or customer had lapse in normal procedure which produced nonconforming parts.

He asked me what was more likely, that he would suddenly begin to show his actual set up scrap data to his Boss or that me as the supplier would just continue to eat these parts as a Cost of Doing Business with them.

These guys are close to financially bankrupt now, they were always morally banrkrupt in my eyes. I do not miss dealing with them in my new life.
WE were lucky! We were in a position to FIRE a jerk customer. I would have had no compunction in ratting this guy out to his superiors. Jerks are not always tolerated by bosses, but the bosses have to know they ARE jerks. FEAR on the part of a supplier is a terrible thing to behold.:(
 
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#12
Markh1248 said:
Whithout going head to head with the SQE and potentially loosing an otherwise good and profitable customer, does anyone have any suggestions on how to best handle these types of situations. Apparently this has been going on for at least a few years.

I would appreciate any suggestions...
Good suggestions have been given already. I just want to add that I saw a lot of this when I worked for a spare parts company sending parts world wide. Some returns were in abominable condition.

When you deal with a large number of customers you will soon find that your customer base contains a cross section of society in general: The vast majority are as decent and honest as people come, but there will always be a percentage trying different methods to trick you or even steam rolling you.

The best methods of coping with the latter group will (as described by several posters above) always be to confuse the situation by dragging fact into it. Sometimes, when push comes to shove you simply have to refrain from doing business with them.

/Claes
 
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