Customer Documentation Errors when completing an AS9102 FAIR

C

cjod86

#1
I am working on completing an FAI report for a customer and I've come across some errors on the assembly drawing. Should I have the customer correct the errors/typos and update the drawing for proceeding? Or, is there a proper way to fill out the report to call out errors in the customer documentation?

Thx,
Chris
 
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rickpaul01

Involved in HankyPanky
#2
Getting an updated drawing can sometimes be difficult. I note on the FAIR the problem with the drawing and what we did that was different. When the customer accepts the FAIR, I use that as acceptance documentation of the deviation to the drawing.
 
C

cjod86

#3
Thanks Rick (or is it Paul?),

To add some additional detail that maybe you could also provide feedback on, here I go:

So the drawing lists notes 1-9, with 1, 4, 7, 8, & 9 being flag notes. However, one area of the drawing identifies flag note 5, which is not one of the flag notes. It is a typo and should actually identify flag note 7. What is the proper way to assign characteristics on the ballooned drawing given this?

If there was no typo, I would assign the same characteristic to both the note on the list of general notes, as well as to the flagged area on the drawing. Should I do this the same, even though the flagged area on the drawing indicates the wrong number? Or should I assign two separate characteristics?
 

rickpaul01

Involved in HankyPanky
#4
I would fill out all the information as if the drawing was correct, and then in the far right cell, make a note in Red. "The drawing references note 5, but this is incorrect. This characteristic was evaluated in accordance with note 7, and found to be in compliance."
Rick Paul
 

dsanabria

Quite Involved in Discussions
#5
Thanks Rick (or is it Paul?),

To add some additional detail that maybe you could also provide feedback on, here I go:

So the drawing lists notes 1-9, with 1, 4, 7, 8, & 9 being flag notes. However, one area of the drawing identifies flag note 5, which is not one of the flag notes. It is a typo and should actually identify flag note 7. What is the proper way to assign characteristics on the ballooned drawing given this?

If there was no typo, I would assign the same characteristic to both the note on the list of general notes, as well as to the flagged area on the drawing. Should I do this the same, even though the flagged area on the drawing indicates the wrong number? Or should I assign two separate characteristics?
Step 1 - contact your customer for a revise drawing. If they won't ask them for an amended PO with corrections. (or write down on an e-mail and send them a copy of the e-mail and place another copy with the records for future reference - CYA)

Step 2 - Complete the FAIR per AS9002 - in the areas that you see duplications or omissions number them - ex 5a, 5b and place those same letter on form 3. On 5a you could make a note is it is missing and on 5b place the actual value on 5 b - as an example of the issue.

Remember that the FAIR is to document the process and issues if there are any. If the customer makes a correction, all you have to do is submit a DELTA FAIR with only the pending issues.
 

Michael_M

Trusted Information Resource
#6
I would fill out all the information as if the drawing was correct, and then in the far right cell, make a note in Red. "The drawing references note 5, but this is incorrect. This characteristic was evaluated in accordance with note 7, and found to be in compliance."
This is what I do as well. On form 3 I record in the 'requirements' section exactly what the print calls for; however, in the 'Comments' section I will record discrepancies from print.

Sometimes it is as simple as "Print calls for 4x, only 2x actual dimensions apply". In the results section, I will put what it should be (2x instead of 4x for example).

So far, no one has complained about this method.
 
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