R
rmf
Goodday,
I am not sure if this subject is already mentioned in another topic so I started a new thread. Please delete if so
My question is:
My company is "upgrading" to ISO 9001:2000 but I found very little is done here to get feedback from our customers and then do something with their input.
As I believe the influence from the customer is a very big issue for both ISO and for a company that wants to be competitive.
Would it be wise to implement a procedure in the Quality Management System to control your customer service level?
I have designed a procedure that gets input from the customer through a customer survey and then check if any non-conformities are present and then act on it to achieve performance improvement, but i dint know if such a procedure is usefull?
I hope I have made my problem slightly clear and that someone can give their opinion about this.
thanks in advance,
R
I am not sure if this subject is already mentioned in another topic so I started a new thread. Please delete if so
My question is:
My company is "upgrading" to ISO 9001:2000 but I found very little is done here to get feedback from our customers and then do something with their input.
As I believe the influence from the customer is a very big issue for both ISO and for a company that wants to be competitive.
Would it be wise to implement a procedure in the Quality Management System to control your customer service level?
I have designed a procedure that gets input from the customer through a customer survey and then check if any non-conformities are present and then act on it to achieve performance improvement, but i dint know if such a procedure is usefull?
I hope I have made my problem slightly clear and that someone can give their opinion about this.
thanks in advance,
R
Last edited by a moderator: