C
Howste,
Yes, those 2 statements have a bit of a manufacturing feel. I interpreted them the same way you did, though. In the book, I discuss how these two concepts relate to both service and manufacturing.
C Emmons,
Great idea. It will be very interesting to see how different the responses are. This might be the R&R test we've been looking for.
Craig
Yes, those 2 statements have a bit of a manufacturing feel. I interpreted them the same way you did, though. In the book, I discuss how these two concepts relate to both service and manufacturing.
C Emmons,
Great idea. It will be very interesting to see how different the responses are. This might be the R&R test we've been looking for.
Craig
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/Claes