Customer Focus with the aim of enhancing customer satisfaction

[KidPaddy]

How to ensure that customer requirements are determined and fulfilled with the aim of enhancing customer satisfaction? ways and means?

 

[Big Jim]

Re: Customer Focus

The how could be ensuring proper training of quote and customer order reviews to make sure that customer requirements are understood and addressed. Evidence of the effectiveness could be customer satisfaction scores.

 

[julsbear]

Robust Contract Review process including how the requirements are communicated to all involved or responsible parties. You may also want to assign someone (with a backup) to regularly check customers' weasites for changes to supplier requirements.

 

[Duke Okes]

If you design the product then section 7.3 of ISO 9001 would also be relevant, especially Design Input and Validation.