Customer Notification Rules under PPAP 3.1

M

martin elliott

#1
Fellow Covers

I have looked for other exact threads but cannot find any definitive answer.

I am currently in discussions :argue: with others in our organisation over the need for customer notification under PPAP 3.1. We are ISO9001-not TS16949- and the customer has not imposed any CSR’s in this case except an instruction to the AIAG PPAP guide.

We supply to our Customer an Assembly for which We are design responsible and the assembly is built here using various internally manufactured and bought out sub-parts.

Original submission to the customer was on full assembly only with no sub-part details included beyond recognising source.

One of our suppliers has given advance notice of a proposed change in plant and process.

We are assured that there will be no impact on customer fit, form and function requirements and we would validate as per our original design criteria prior to introduction.

Now the problem arises from two apparently contradictory clarification interpretations from PPAP Table 3.1 to the opening statement Note- my understanding in italics.

Example 5 Clarification states “The organisation (Us) is responsible for approval of supplier (Our subcontractor) provided material and services. Obviously this clarification applies as we are the responsible party here, but does the clarification mean we do not need to notify the Customer?

and

Example 7 Clarification states “Any changes, including changes at the suppliers (Our subcontractor) to the organisation (Us) and their subcontractors (fourth tier?) that affect fit form, function performance and durability. Assuming we are content and validate such a change to our original design criteria, again does the clarification mean we do not need to notify the Customer?

I have always taken the view that we notify even when we change our socks, but others argue it’s not needed in this case.

I am not looking for the “safe” view here but for a definitive interpretation.

Thank you gladly anybody who can help me here.
 
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Wes Bucey

Quite Involved in Discussions
#2
Re: Notification Rules

It appears your supplier is giving you notice for a reason - he is assuring you it will be form/fit/function the same, but giving you the opportunity to request new PPAP, First Article, etc. BECAUSE the product WILL change! In my opinion, you owe YOUR customer the same "courtesy" to waive or request new validation of the product and subsequent assembly.
 
C

chaosweary

#3
Re: Notification Rules

I agree with Wes. If you have an understanding or contract to do PPAP you should notify the customer concerning the change and ask them if they will give you a waiver, if not, well then its PPAP time. Better yet define an algorithm with the customer to better define your business systems reaction mechanisms for different types of change that works best for you and your customer. I know PPAP already does this, but you may still find yourself bouncing back and forth like a yo-yo, streamline where you can.
 
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