Customer Oriented Processes: Where are the COPS

[Mike Smith]

Where are the COPS

I have read a lot of good information on COPS and what they are in these forums. The question I have is where do you address these COPS. Are they to be addressed in the quality manual? According to our registrar, they are. For example, Order Request, We currently receive our orders through EDI exchange. We have a work instruction for this process. Should I change this work instruction to show this as a COP. Should I include this WI as an appendix in the quality manual to show all COPS. I feel we have all the COPS covered with our current documentation, but I am not sure how to change documentation to show this as a customer oriented process.

Where are the cops? Do I need a procedure for each COP?

 

[Sam]

Where are the cops? Do I need a procedure for each COP?

I consider the COP's to be the top level processes in the org. As processes they are requiired to be defined, including interaction, within the quality manual.

 

[Jgryn]

The way I was taught was that COP's are processes that touch the customer at both ends (input and output) The order request work instruction would be the beginning of a COP where the actual product delivery would be the end of that COP. I think the point is to show how all the little procedures and work instructions interact in a process.

Cheers,

Jen

 

[db]

Your QM must provide: "a description of the interatiocn between the processes of the quality management system." (4.2.2 c). There are many ways to do that. One company I work with elected to show their interaction through SIPOCs attached to each procedure. The procedures are in the QM.

 

[bpritts]

COPS and AIAG PRocess Tool

I have been working with several clients on developing their overall process
definitions. We had developed the original QS9000 level II's using the
Powerway procedures, which had about 40 processes total. Our new
TS16949 flows are boiling these down (many of the Powerway processes do
not qualify as top level customer oriented processes, but are small supporting
processes.)

Now I have just looked at the AIAG PRocess Identification Tool. This has
(simplified) a list of all of the TS16949 requirements as rows in an Excel
spreadsheet, with the opportunity to put your customer oriented processes
as columns.

HAs anyone actually used the AIAG tool? On first glance, it looks interesting
but quite daunting due to the size.

Brad

 

[howste]

There was a thread about the AIAG tool several months ago, and some people tried using it. I looked at it for a bit, but really felt like it was overkill. Maybe it's useful if you're starting from scratch, and need to determine where the holes in your system are?

 

[Link Xue]

Maybe it's useful if you're starting from scratch, and need to determine where the holes in your system are?

Exactly! Howste

 

[p_tww]

Your QM must provide: "a description of the interatiocn between the processes of the quality management system." (4.2.2 c). There are many ways to do that. One company I work with elected to show their interaction through SIPOCs attached to each procedure. The procedures are in the QM.

Agreed,
Mike, you just show the cop in the process diagramme in the quality manual, controls on these was in your documentation already.
By the way, classification of cop/sop/mop is just a technique, it was not mandatory requirements in TS2, the standard said product realization process & its support process.

 

[liangjincheng]

the methods to identify mp and sp

Hi everyone
Now I am curious in the methods of identifying mp and sp? Who can give me some tips? Bestly, give me some example!
Thanks lots!