Customer Print Control

G

grgsand

#1
I would like to hear any views on customer print control. We have a customer that is terrible at suppling us revision changes to product that we supply. We recently had product rejected because it was out of spec, but the customer never notified us of any changes. I am currently working on a procedure to add the revision to our PO, but I would like some other ideas.
 
Elsmar Forum Sponsor
A

Al Dyer

#2
Questions,

Do you have an approved acceptence record or PPAP sign-off noting print level?

Do you have a contract review procedure?

Did you review the acceptence record when you received the CAR?

Are there systems for accepting CAR's or rejecting them with input from the customer?

Sounds like there is a process gap.

Rock and a hard place until all the terms and conditions are agreed upon.

IMHO

ASD...

------------------
Al Dyer
Mngt. Rep.
[email protected]
 
G

grgsand

#3
Yes, we do have a FAI sign off.

We do have a contract reveiw procedure.

We did not receive a CAR, because the customer did agree they were at fault by not supplying a current rev.

My main concern is that our manufacturer has the current rev. and we dont find out a few months into the production that the customer has made a change a month after production is in process.
 
A

Al Dyer

#4
With certain customers (automitive?) this situation can be a problem. Just keep on top of the game and have everything approved and documented.

I've been in the same boat and it's not fun.

Good luck

ASD...
 
Thread starter Similar threads Forum Replies Date
C Control Plan - Links to Customer Documents (e.g. Print) or the Actual Specifications? FMEA and Control Plans 22
T Control of Customer Supplied Material - Build to Print Company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
S Annual Inspection Layout - Based on Customer print ? IATF 16949 - Automotive Quality Systems Standard 8
V Customer Print Specifications on PFMEA FMEA and Control Plans 13
E Conflicting dimensions on customer print Inspection, Prints (Drawings), Testing, Sampling and Related Topics 9
K APQP requirement when a new print or spec is received from a customer - Existing Part APQP and PPAP 3
J Customer Complaint - PPAP - Issues not called out on the print APQP and PPAP 3
A Sample Parts vs. Controlled Customer Prints? Parts to Print but Rejected Quality Manager and Management Related Issues 6
P Is a Drawing (Print) Customer Intellectual Property? ISO 13485:2016 - Medical Device Quality Management Systems 16
R CAD Print Conflicts with the Customer Supplied Paper Drawing Manufacturing and Related Processes 19
G Manufacturing Aide - Putting a "Manufacturing Aide or note" on a customer print? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
M What to "bubble" on customer print vs. internal print APQP and PPAP 4
G Customer changed print without notice and is now rejecting parts - What to do? Manufacturing and Related Processes 11
K Yet another design question - Customer is asking for a print but we do not do design Design and Development of Products and Processes 19
J TS 16949 Clause 4.2.3.1 - Customer Print Revisions IATF 16949 - Automotive Quality Systems Standard 3
R PPAP-Number & Layout Customer Print or Mine? APQP and PPAP 1
D Customer requirements on specific standards Various Other Specifications, Standards, and related Requirements 4
Crimpshrine13 Customer Scorecards - Missing Scorecard from one Customer IATF 16949 - Automotive Quality Systems Standard 27
B Customer Preference Testing Customer and Company Specific Requirements 2
T No Customer Response to an SCR Manufacturing and Related Processes 2
D Customer Specific Requirements / Customer Requirements for Indirect Customers IATF 16949 - Automotive Quality Systems Standard 10
H Customer Specific Change in a SaaS SAMD IEC 62304 - Medical Device Software Life Cycle Processes 1
B Put on escalation by customer? is there a requirement to notify registrar? IATF 16949 - Automotive Quality Systems Standard 6
P 7.5.10 Customer property - applies to leased/rented equipment? ISO 13485:2016 - Medical Device Quality Management Systems 10
M Customer Property - ISO 13485:2016 Clause 7.5.10 ISO 13485:2016 - Medical Device Quality Management Systems 9
R Cpk demands from automotive customer Capability, Accuracy and Stability - Processes, Machines, etc. 8
briteme4 Customer Requests FAI on Tooling Fixture AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
D Suggestions for Ishikawa for hyperdetailed customer - plastic molding automotive parts Nonconformance and Corrective Action 9
J WAIVED ON Q1 - We Don't have to comply with FORDS customer specific requirements IATF 16949 - Automotive Quality Systems Standard 3
A Customer Approval (Medical Devices) Document Control Systems, Procedures, Forms and Templates 4
M Reduce occurrence rating based on the PMS data and customer complaint data ISO 14971 - Medical Device Risk Management 2
M IATF16949 Clause 9.1.2.1e - Customer notification related IATF 16949 - Automotive Quality Systems Standard 4
G Too many customer complaints Customer Complaints 16
lanley liao Does the customer`s trademark belong to customer-supplied property? Oil and Gas Industry Standards and Regulations 2
J Customer Complaint & SCAR, false data Nonconformance and Corrective Action 14
G Risk of stopping your customer's line IATF 16949 - Automotive Quality Systems Standard 4
S Calibration/Verification of customer fixtures IATF 16949 - Automotive Quality Systems Standard 6
D CB and customer audits considered as internal audits? General Auditing Discussions 9
O Informational Ford Motor Company Customer Specific Requirements for IATF 16949:2016 - 08 Jan 2021 Customer and Company Specific Requirements 0
G Bad Parts cause Customer line stop IATF 16949 - Automotive Quality Systems Standard 13
O IATF 16949 News Ford Motors Customer Specific Requirements Update - Nov 2020 IATF 16949 - Automotive Quality Systems Standard 5
D Question regarding customer feedback process ISO 13485:2016 - Medical Device Quality Management Systems 3
D Change Approval Requirements - Does every change need formal customer approval? Design and Development of Products and Processes 17
B Retention Samples when Customer Leaves Pharmaceuticals (21 CFR Part 210, 21 CFR Part 211 and related Regulations) 1
M Email Template that go to a customer and then get returned to us for RMA/Warranty Document Control Systems, Procedures, Forms and Templates 1
B FCA US Customer Specific IATF 16949- Critical Characteristics 8.6.2 Customer and Company Specific Requirements 1
D ISO 13485 8.2.1 and 8.2.2 - Customer Feedback and Customer Complaints ISO 13485:2016 - Medical Device Quality Management Systems 5
J Customer Complaint Response 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 3
V Quality review Meeting with Customer for complaints we received Customer Complaints 6
D IATF16949 - Interpretation of Customer Requirements clauses IATF 16949 - Automotive Quality Systems Standard 3

Similar threads

Top Bottom