Customer Print Control

G

grgsand

#1
I would like to hear any views on customer print control. We have a customer that is terrible at suppling us revision changes to product that we supply. We recently had product rejected because it was out of spec, but the customer never notified us of any changes. I am currently working on a procedure to add the revision to our PO, but I would like some other ideas.
 
Elsmar Forum Sponsor
A

Al Dyer

#2
Questions,

Do you have an approved acceptence record or PPAP sign-off noting print level?

Do you have a contract review procedure?

Did you review the acceptence record when you received the CAR?

Are there systems for accepting CAR's or rejecting them with input from the customer?

Sounds like there is a process gap.

Rock and a hard place until all the terms and conditions are agreed upon.

IMHO

ASD...

------------------
Al Dyer
Mngt. Rep.
[email protected]
 
G

grgsand

#3
Yes, we do have a FAI sign off.

We do have a contract reveiw procedure.

We did not receive a CAR, because the customer did agree they were at fault by not supplying a current rev.

My main concern is that our manufacturer has the current rev. and we dont find out a few months into the production that the customer has made a change a month after production is in process.
 
A

Al Dyer

#4
With certain customers (automitive?) this situation can be a problem. Just keep on top of the game and have everything approved and documented.

I've been in the same boat and it's not fun.

Good luck

ASD...
 
Thread starter Similar threads Forum Replies Date
C Control Plan - Links to Customer Documents (e.g. Print) or the Actual Specifications? FMEA and Control Plans 22
T Control of Customer Supplied Material - Build to Print Company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
V Customer Print Specifications on PFMEA FMEA and Control Plans 10
E Conflicting dimensions on customer print Inspection, Prints (Drawings), Testing, Sampling and Related Topics 9
K APQP requirement when a new print or spec is received from a customer - Existing Part APQP and PPAP 3
J Customer Complaint - PPAP - Issues not called out on the print APQP and PPAP 3
A Sample Parts vs. Controlled Customer Prints? Parts to Print but Rejected Quality Manager and Management Related Issues 6
P Is a Drawing (Print) Customer Intellectual Property? ISO 13485:2016 - Medical Device Quality Management Systems 16
R CAD Print Conflicts with the Customer Supplied Paper Drawing Manufacturing and Related Processes 19
G Manufacturing Aide - Putting a "Manufacturing Aide or note" on a customer print? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
M What to "bubble" on customer print vs. internal print APQP and PPAP 4
G Customer changed print without notice and is now rejecting parts - What to do? Manufacturing and Related Processes 11
K Yet another design question - Customer is asking for a print but we do not do design Design and Development of Products and Processes 19
J TS 16949 Clause 4.2.3.1 - Customer Print Revisions IATF 16949 - Automotive Quality Systems Standard 3
R PPAP-Number & Layout Customer Print or Mine? APQP and PPAP 1
BeaBea ISO 9001 Customer Feedback Methods - What has worked for your company? Service Industry Specific Topics 15
T Root Cause Failure Analysis - Not following Customer packaging Specification Problem Solving, Root Cause Fault and Failure Analysis 5
S Issuing of CoC to Customer in a Word or Excel format ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
D Design Transfer Template capturing Customer Specific Requirements Other Medical Device Related Standards 3
W Direct to customer export of medical device (class I: prescription lenses + frame) US Food and Drug Administration (FDA) 2
S How to treat a customer complaint ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
I ISO 9001:2015 Section 9.3.2 C1 "customer satisfaction and feedback from relevant interested parties" ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
JoCam Labeling to Customer Requirements EU Medical Device Regulations 1
T Advice needed - Environmental MS - unwritten but customer requests policy document ISO 14001:2015 Specific Discussions 5
Q Customer Satisfaction through On-Time Delivery ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
Pau Calvo PPAP customer requirements in the APQP APQP and PPAP 22
T Nonconforming product at customer detected by a routine inspection by field service Nonconformance and Corrective Action 9
0 PPM calculation of customer complaints for PMS Customer Complaints 10
A Definition of customer in ITP (Inspection & Test Plan) Contract Review Process 3
I MSA requirement for 5 Micrometers + CP changes need customer approval? IATF 16949 - Automotive Quality Systems Standard 2
F Struggling with a root cause analysis - Customer Returns - Escape issue Problem Solving, Root Cause Fault and Failure Analysis 15
S Best software for customer support/complaints? Customer Complaints 0
F ISO 17025 8.6.2 Customer Feedback Analysis ISO 17025 related Discussions 5
N Customer asking if their notified body can audit us ISO 13485:2016 - Medical Device Quality Management Systems 5
N ISO 9001:2015 Customer Complaints Requirements ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
PhilM Nonconformance report, Customer complaint investigations and RMAs ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
G Problem Resolution Report Monitoring - Customer complaint or PRR as general motors use Customer Complaints 12
Nicole Desouza Sampling plan for a customer who wants AQL 1.0 (per ANSI Z1.4) AQL - Acceptable Quality Level 5
Ron Rompen 2D matrix issue - Parts (machined steel) returned from the customer Design and Development of Products and Processes 0
Juby Tan Action on Customer Replacement (Nonconforming Product - ISO 9001) Customer Complaints 2
Q How should I analyze measurement correlation between me and customer? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 12
D Customer and Company Specific Requirements for notification of Customers of a change in Management or Key Personnel Customer and Company Specific Requirements 3
R Does an RMA = a Customer Complaint Customer Complaints 4
tnorton Lessons learned from implementing Customer Complaints Customer Complaints 1
T Customer audit demands - that I state in my QM who can shut down production AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 14
Nicole Desouza Contract / Customer Order Review Checklist Needed Manufacturing and Related Processes 12
S Returned but Customer damaged parts. Is it a NC? Misc. Quality Assurance and Business Systems Related Topics 25
D Customer Audit Finding ISO13485:2016 7.6 ISO 13485:2016 - Medical Device Quality Management Systems 7
C What falls under the 'Customer Property' according to ISO 13485:2016 ISO 13485:2016 - Medical Device Quality Management Systems 10
J Requirements for customer directed suppliers Customer and Company Specific Requirements 5
Similar threads


















































Top Bottom