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Customer Property Cl. 7.5.4 - Where does ISO 9001 stop and ISO 27001 start?

somashekar

somashekar

Staff member
Super Moderator
#31
#31
Re: 7.5.4 Customer Property

glenn0004 said:
Many thanks for all of the supporting debate - for the point raised by qusys, the documents are copies of lease agreements and service level agreements both of which are our standard documents provided by us - any refrence to Banking Details ( direct debits) are removed during the administration of the paperwork - copy documents would be available (for a limited time) at the office that they were originally completed (used as a refrence until the delivery of product has been confirmed) - Post audit, I am going to sugest that we implement our planned document classification which will provide guidenec on the distribution of documents.
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Are we mixing up documents and records control with customer property ... ?
 
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glenn0004

#32
#32
Re: 7.5.4 Customer Property

Somashekar - Thanks for point, I tried a similar defence in terms of the NC and investigation being applied to Document Control or Record Control...however the external auditor took the opinion that documents contain data relating to the customer (i.e. name, address, contact details) which is their property and therfore we had not afforded appropriate protection.
 
somashekar

somashekar

Staff member
Super Moderator
#33
#33
Re: 7.5.4 Customer Property

glenn0004 said:
Somashekar - Thanks for point, I tried a similar defence in terms of the NC and investigation being applied to Document Control or Record Control...however the external auditor took the opinion that documents contain data relating to the customer (i.e. name, address, contact details) which is their property and therfore we had not afforded appropriate protection.
Click to expand...
Both records and customer property requires due protection. Your case pertains more to protection of records and as long as you have defined how records are protected, and they are meeting your purpose you are fine. I wonder how the auditor is leading himself to customer property, and there by also diverting you to an other process.
Can you escalate the NC issue glenn ....
 
G

glenn0004

#34
#34
Re: 7.5.4 Customer Property

Somashekar - thanks for your update. Any escalation won't be my remit that for our main board and QMR to decide. As a minor NC, my view now is to review and expend our Doc Control and Record Control Policies and bring inline document/data claissification to highlight the controls afforded to documents, records and data.
 
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