SBS - The Best Value in QMS software

Customer Property Identification Requirement - ISO 9001 Clause 7.5.4

D

dtr18c

#1
We have customer supplied gages.
7.5.4 states that we must identify customer property.
Will a calibration sticker be sufficient?
(We can determine customer by referencing gage# on calibration sticker in our gage management software)
Or, should we explicitly add additional identification such as "Property of [CustomerName]"?
 
Elsmar Forum Sponsor

Stijloor

Staff member
Super Moderator
#2
Re: 7.5.4 Customer Property Identification

We have customer supplied gages.
7.5.4 states that we must identify customer property.
Will a calibration sticker be sufficient?
(We can determine customer by referencing gage# on calibration sticker in our gage management software)
Or, should we explicitly add additional identification such as "Property of [CustomerName]"?
What standard applies? ISO 9001 or ISO/TS 16949?

Stijloor.
 
D

DrM2u

#4
We have customer supplied gages.
7.5.4 states that we must identify customer property.
Will a calibration sticker be sufficient?
(We can determine customer by referencing gage# on calibration sticker in our gage management software)
Or, should we explicitly add additional identification such as "Property of [CustomerName]"?
As a best practice I suggest labeling or engraving the gage (and any other customer-owned assets) with "Property of ..." and here is why:
Let's assume that you are an unionized shop that goes on strike or a company that goes into bankruptcy. The customer will probably want to retrieve their property to use it somewhere else. The only way they can legally do that in most states is by entering the premisses accompanied by the local authorities and retrieving any and all property identified as belonging to them. They cannot take a nail if it does not say on it "Property of ..." or something equivalent to that. Someone please verify or correct this statement.

Now, some customers are very specific about their identification requirements, others could care less (until they get burned). From the ISO 9001 perspective, I satisfy the requirements as long as I can trace a piece of equipment or tool or whatever (including personal data) to the customer owning it. In your case this could be accomplished through the gage database. As a 3rd party auditor I never liked this and considered it superficial, but it met the requirements and interpretations given to me to follow.
 
#5
As a 3rd party auditor I never liked this and considered it superficial, but it met the requirements and interpretations given to me to follow.
Surely, whether or not you 'like' something isn't the point! The job of a CB auditor is to evaluate what's compliant and effective!
 

Jim Wynne

Staff member
Admin
#6
Surely, whether or not you 'like' something isn't the point! The job of a CB auditor is to evaluate what's compliant and effective!
DrM2u explained a situation where the base requirement might not be effective, and said that the OP's method would be compliant. What ever happened to "adding value"?
 
D

DrM2u

#7
DrM2u explained a situation where the base requirement might not be effective, and said that the OP's method would be compliant. What ever happened to "adding value"?
Since I had no grounds to document findings I tried to bring value by identifying opportunities for improvement and offering examples (at least two!!!) of observed best practices for consideration. As an auditor I always tried to leave my 'likes' at the door since it was not my QMS, and I belive that any decent auditor should do the same.
 
#8
DrM2u explained a situation where the base requirement might not be effective, and said that the OP's method would be compliant. What ever happened to "adding value"?
Where, in the example given - that of not actually putting the client's name on the equipment - is there something that needs improvement, if that's what you mean, Jim, by "adding value"?
 

Jim Wynne

Staff member
Admin
#9
Where, in the example given - that of not actually putting the client's name on the equipment - is there something that needs improvement, if that's what you mean, Jim, by "adding value"?
There are two ways to interpret "effective": a thing can be effective in meeting the base requirements of the standard, or it can be effective in satisfying the intent. I think the intent of the clause in question is to enable everyone, including customers, to be able to identify customer-owned property. As DrM2u pointed out, there may be situations where identification by reference might not enable the property to be identified as customer-owned, thus the point could be made that the strategy might not be effective in all cases. In such a case, an auditor can "add value" by pointing this out to an auditee, perhaps as an OFI.
 
Last edited:
R

Richard Pike

#10
Since I had no grounds to document findings I tried to bring value by identifying opportunities for improvement and offering examples (at least two!!!) of observed best practices for consideration. As an auditor I always tried to leave my 'likes' at the door since it was not my QMS, and I belive that any decent auditor should do the same.
Am I missing the point - do you mean that you would pass on to my company ideas that you "observed" at another company. If you were my Auditor you would see the door very fast as you might also be passing on benchmarks from my organization.

If we are identifying "in case of liquidation" then even in today's trying times that's a bit negative.

In all cases we must look at the purpose for the requirement. In some cases it is physically impossible to "identify my marking / or labeling) In any case I would never permanently mark my customers property (without their permission) . It seems we are trying to satisfy a silly auditor - rather than meet the intent of the requirement. But of course that's just an opinion.
 
Last edited by a moderator:
Thread starter Similar threads Forum Replies Date
A Identification of Customer Property: Customer-Supplied Thumb Drives & Ext Hard Drives ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
C Identification of Customer Property - Requirements ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
Q Customer Property Tools - par. 7.5.4.1 - Electronic identification of a certain tool IATF 16949 - Automotive Quality Systems Standard 6
M Customer Property - ISO 13485:2016 Clause 7.5.10 ISO 13485:2016 - Medical Device Quality Management Systems 6
lanley liao Does the customer`s trademark belong to customer-supplied property? Oil and Gas Industry Standards and Regulations 2
C What falls under the 'Customer Property' according to ISO 13485:2016 ISO 13485:2016 - Medical Device Quality Management Systems 20
S Customer Property - If at all the customer return the product ISO 13485:2016 - Medical Device Quality Management Systems 2
M Damaged Customer Property - ISO 13485:2016 Clause 7.5.10 ISO 13485:2016 - Medical Device Quality Management Systems 7
M Receiving Inspection of Customer Owner Property IATF 16949 - Automotive Quality Systems Standard 5
E Owns Customer Property but No Product Integration ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
Uriel Alejandro 7.5.4 Customer Property in a Repair Station AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 7
S ISO 9001 Clause 7.5.4 - Damaged or Lost Customer Property Record ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
E ISO 9001 - 7.5.4 Customer Property - Services (e.g.: Training) on Rental Property ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
M Does anyone have an example Customer Property Procedure AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 11
G Customer Property Cl. 7.5.4 - Where does ISO 9001 stop and ISO 27001 start? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 33
B Customer Property Exclusion as it applies to Personal Data ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
P Is a Drawing (Print) Customer Intellectual Property? ISO 13485:2016 - Medical Device Quality Management Systems 16
L Customer Property Checklist example wanted ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
somashekar FDA cGMP on Feedback, Advisory Notice and Customer Property 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 2
C Customer Property Log example wanted ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
E How Do You VERIFY Customer Property? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
J Customer Property ISO 9001:2008 Clause 7.5.4 - Does this include E-mails? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
P Supplier's Property - Does 7.5.4 Customer property apply to supplier's property ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 15
N Customer Property Logs - Tracking customer property, specifically production tooling IATF 16949 - Automotive Quality Systems Standard 5
B What is Customer Owned Property for moulds and spare parts factory ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
T Notification of lost/damaged Customer Property - Customer Requirement ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
B Customer Property - The best way to inspect MLO and what acceptance criteria AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
D TS 16949 Clause 7.5.4 Customer Property, Intellectual Property requirements IATF 16949 - Automotive Quality Systems Standard 5
M 7.5.4 Customer Property - ISO 9001:2008 Intellectual Property ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
D Can I exclude Customer Property? ISO 9001 Clause 7.5.4 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 36
D Clarification on "Customer Property" - TS 16949 Clause 7.5.4 IATF 16949 - Automotive Quality Systems Standard 4
6 Customer Property documentation (Audit Finding) - Clause 7.5.4 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
H Can the documents supplied by the client categorised as customer property?? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
H What can be customer supplied properties (property) for the software industry? Software Quality Assurance 18
K Customer Property - Notifying Customers ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
D Purchase Order and its relationship with customer property ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
D Absence Of Any Form Of Customer Property ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
K Identifying production dies to satisfy the 7.5.4 Customer Property clause ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
H Not having a form for Customer Property Damage - ISO 9001 Clause 7.5 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 24
P Customer Supplied Property - System breakdowns at every level including sales ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
A How is Customer Property defined by TS 16949? IATF 16949 - Automotive Quality Systems Standard 6
G 7.5.4 Customer Property (Shipping Containers) IATF 16949 - Automotive Quality Systems Standard 2
K Defining Customer Property - Specifications, templates, patterns from customers ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
T Customer Property ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
Claes Gefvenberg Customer Property - 7.5.4 (intellectual property) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
P Customer Property - 7.5.4 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
R Cpk demands from automotive customer Capability, Accuracy and Stability - Processes, Machines, etc. 5
briteme4 Customer Requests FAI on Tooling Fixture AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
D Suggestions for Ishikawa for hyperdetailed customer - plastic molding automotive parts Nonconformance and Corrective Action 9
J WAIVED ON Q1 - We Don't have to comply with FORDS customer specific requirements IATF 16949 - Automotive Quality Systems Standard 3

Similar threads

Top Bottom