Customer Property Identification Requirement - ISO 9001 Clause 7.5.4

[brahmaiah]

No. It isn't. No such thing mentioned in ISO 9001.

If not how will you account it,when the customer wants to verify the status of his property? QMS Standard may not want it but the customer definitely wants to keep a check on his property.
V.J.Brahmaiah

 

[Stijloor]

If not how will you account it,when the customer wants to verify the status of his property? QMS Standard may not want it but the customer definitely wants to keep a check on his property.
V.J.Brahmaiah

Good point, but such provisions are (should) usually spelled out in the contract.

Stijloor.

 

[Richard Pike]

Good point, but such provisions are (should) usually spelled out in the contract.

Stijloor.

Am I missing the point. What a lot of fuss over if the measuring equipment carries some form of marking which identifies it as belonging to the "customer". So many more important issues such as is the equipment actually being used, is it used on another (customers) process (a common occurrence especially in P&A), is the equipment maintained and calibrated, are contingencies available if the equipment is unusable (lost) can the equipment be readily retrieved, whats the replacement process, what if the customer requirements conflict with the Standards requirements, is Customer ID covered in your QMS process/s and last but not least as already stated and probably the most important -what are the customer requirements - (stated and unstated),etc etc.

 

[Stijloor]

Am I missing the point. What a lot of fuss over if the measuring equipment carries some form of marking which identifies it as belonging to the "customer". So many more important issues such as is the equipment actually being used, is it used on another (customers) process (a common occurrence especially in P&A), is the equipment maintained and calibrated, are contingencies available if the equipment is unusable (lost) can the equipment be readily retrieved, whats the replacement process, what if the customer requirements conflict with the Standards requirements, is Customer ID covered in your QMS process/s and last but not least as already stated and probably the most important -what are the customer requirements - (stated and unstated),etc etc.

What you call "fuss" is very likely important to some of the Participants in the discussion in this thread. You quoted me, I don't know why because it was a response to one particular comment in a post. Welcome to the Forums where discussions are encouraged.

You may have noticed that I tried to redirect the flow back to ISO 9001 in this post.

Stijloor.

 

[Richard Pike]

Friends,

Let me set the record straight.....

The OP's question was about 7.5.4 in ISO 9001.

OK.

Now, because some of you brought in ISO/TS 16949...

Here is what is says...



A much better requirements if you ask me.

But let's get back to ISO 9001, shall we?

Stijloor.

You raise an interesting point to which somebody out there may have experiance. -- What if the Customer Requirements (stated or unstated) conflict with the requirements of the Standard? I know there will be a lot of opinion, depending on specific situations but does anybody have any precedents. I am asking in general - however this thread could be a typical example.

 

[Jim Wynne]

You raise an interesting point to which somebody out there may have experiance. -- What if the Customer Requirements (stated or unstated) conflict with the requirements of the Standard? I know there will be a lot of opinion, depending on specific situations but does anybody have any precedents. I am asking in general - however this thread could be a typical example.

Requirements in the standard that are applicable to individual customers, (such as the one that's the subject of this thread) may be waived by individual customers. The waiver should be in writing, and specific as to the scope of the waiver.

 

[Richard Pike]

Requirements in the standard that are applicable to individual customers, (such as the one that's the subject of this thread) may be waived by individual customers. The waiver should be in writing, and specific as to the scope of the waiver.

Yes fully understand that point as a common sense issue. I recently had a client with a particular inexperienced auditor who requested some precedent or reference as opposed to an opinion. I have a good relationship with the Registrar (having audited for them) so it didn't turn into an issue, never the less was curious as to any "official" interpretation that I am not aware of.

 

[JaneB]

Am I missing the point. What a lot of fuss over if the measuring equipment carries some form of marking which identifies it as belonging to the "customer".

I think you are a bit - but welcome to the Cove and discussions in any case.

The focus in this thread was supposed to be (as it should be) on answering the question posed by the person who posted it - the 'original poster'. That's what he asked about and what was important to him.

You raise a number of very good points about other important issues... but they weren't what he'd asked for help about.

But yes, the thread did start to get rather muddled and 'off topic' - the waters were muddied by a reference to a completely different standard (TS16949) rather than the ISO 9001 which is this forum, and then a few distractions crept in from that. Ideally, the aim is to keep the discussion in any particular thread to the question raised, and indicated by the topic of the thread. The moderators do a great job in trying to aid this.

Once quite different questions are raised in a thread, it becomes confusing, sure makes searching difficult, and worst of all, may not answer the question raised by the poster.

If you have a question you're interested in, and can't find anything on that after searching (to see if it's already been discussed lots), why not start a new thread?

 

[brahmaiah]

Calling TS 16949 standard as a "completely defferant standard" from ISO 9001 is the height of ignorance.
V.J.Brahmaiah

 

[Marc]

Calling TS 16949 standard as a "completely defferant standard" from ISO 9001 is the height of ignorance.
V.J.Brahmaiah

This post is insulting and it is a personal attack. I'm sorry, brahmaiah, but there have been too many complaints about your behaviour here.