Customer Requesting 3rd Party Audit Report (AIB) - Help!

S

sdiso

#1
Has anyone had customers request your full audit report from a 3rd party audit (in my case, AIB)? They won't accept just the score and rating, they want the entire report.

I'm hesitant to send the entire thing as it contains sections that put our company in a less than flattering light.

Any help would be much appreciated.

Thank you
 
Elsmar Forum Sponsor
P

PorschePilot

#2
Full audit report as it applies to your mutual business dealings correct? I guess I'd not be too apt to open my complete audits to other than by legal requirement, IRS, State Revenue, etc.
 
T

tomvehoski

#3
They can also request your bank account numbers and naked pictures of your spouse, but that does not mean you have to provide them. Unless you have some contractural obligation to divulge it, tell them it is proprietary and not available for review. There is potentially way too much information in there that could be used against you, including customers, suppliers, designs, etc. I personally think the request is unreasonable, and have never made or received such a request.
 
P

PorschePilot

#4
On rereading this, I agree with Tom 100%, time to get that lawyer you've had on retainer jump up on this one.
 

tsmith7858

Quite Involved in Discussions
#6
Unfortunately this is an all to common request, particularly within the food industry which is where AIB resides.

There was a similar discussion on a different forum that I use for food safety and food quality information (IFSQN) and the basic consensus was similar to the response here but it all comes down to whether you want the business or not!

Generally I start with scores, and then offer summary and when a full report is requested our company president determines if we send it. We have had requests all the way to corrective actions issued and responses.

It sounds crazy but we actually request it from our suppliers and gladly accept it from the ones that are willing to hand it over!
 

arios

Your Mexican Amigo
#7
If your company has a concern sharing this report then indicate to them why, for instance: your company's own policies in terms of privacy and offer them just a brief summary, e.g. Audit conclusion, audit dates, amount of NC's if any, whether CA has been taken, auditor name and audit organization's name.
 

tsmith7858

Quite Involved in Discussions
#9
What do you actually do with the information?
We review it as part of supplier approval. If there are enough concerns we will ask for explanations or if we feel it warrants it, we will schedule an on site audit.

Being a small company we do not have the resources to audit all suppliers on our own and we rely on 3rd party audits to give us an idea of the supplier. We also use a lot customer determined suppliers and if our customer has approved or audited the supplier we will get their information.
 

Kales Veggie

People: The Vital Few
#10
On rereading this, I agree with Tom 100%, time to get that lawyer you've had on retainer jump up on this one.
Some much for good customer relations.

Of course you should share this information. Your customer wants to know how effective your ISO or TS system is. Weaknesses in your system can affect the quality of his product.
 
Thread starter Similar threads Forum Replies Date
R Clause in ISO 9001:2008 for Requesting Material from Customer Service Industry Specific Topics 9
P ISIR vs. PPAP - Customer is requesting an ISIR Cover Sheet according VDA Quality Manager and Management Related Issues 5
Project Man How many First Article Inpections? Customer requesting 5 FAIs per Order Inspection, Prints (Drawings), Testing, Sampling and Related Topics 6
R Customer requesting NQA-1 supplement, ZS-1 w/appendix, ZA-1 compliance Various Other Specifications, Standards, and related Requirements 4
N IMDS Warnings - Customer Requesting Fix (removal of warnings) RoHS, REACH, ELV, IMDS and Restricted Substances 16
S Supplier requesting Customer PPAP submission APQP and PPAP 5
G Customer is requesting Variable Data for Attribute Gages in Gage R&R Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 4
D What do we need from the customer requesting TS 16949 registration from us? IATF 16949 - Automotive Quality Systems Standard 4
P Customer Corrective Action Requests in OASIS? AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 4
Ooi Yew Jin Customer E audit preparation Quality Manager and Management Related Issues 2
Q Managing a "special" customer into the QMS? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
C Certificate of Conformance Form - COC for each customer a controlled document? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
R Who is the customer in the ISO/IEC 17025:2017? ISO 17025 related Discussions 1
BeaBea ISO 9001 Customer Feedback Methods - What has worked for your company? Service Industry Specific Topics 16
T Root Cause Failure Analysis - Not following Customer packaging Specification Problem Solving, Root Cause Fault and Failure Analysis 5
V Customer Print Specifications on PFMEA FMEA and Control Plans 13
S Issuing of CoC to Customer in a Word or Excel format ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
D Design Transfer Template capturing Customer Specific Requirements Other Medical Device Related Standards 3
W Direct to customer export of medical device (class I: prescription lenses + frame) US Food and Drug Administration (FDA) 2
S How to treat a customer complaint ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
I ISO 9001:2015 Section 9.3.2 C1 "customer satisfaction and feedback from relevant interested parties" ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
JoCam Labeling to Customer Requirements EU Medical Device Regulations 1
T Advice needed - Environmental MS - unwritten but customer requests policy document ISO 14001:2015 Specific Discussions 5
Q Customer Satisfaction through On-Time Delivery ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
Pau Calvo PPAP customer requirements in the APQP APQP and PPAP 22
T Nonconforming product at customer detected by a routine inspection by field service Nonconformance and Corrective Action 9
0 PPM calculation of customer complaints for PMS Customer Complaints 10
A Definition of customer in ITP (Inspection & Test Plan) Contract Review Process 3
I MSA requirement for 5 Micrometers + CP changes need customer approval? IATF 16949 - Automotive Quality Systems Standard 2
F Struggling with a root cause analysis - Customer Returns - Escape issue Problem Solving, Root Cause Fault and Failure Analysis 15
S Best software for customer support/complaints? Customer Complaints 0
F ISO 17025 8.6.2 Customer Feedback Analysis ISO 17025 related Discussions 5
N Customer asking if their notified body can audit us ISO 13485:2016 - Medical Device Quality Management Systems 5
N ISO 9001:2015 Customer Complaints Requirements ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
PhilM Nonconformance report, Customer complaint investigations and RMAs ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
G Problem Resolution Report Monitoring - Customer complaint or PRR as general motors use Customer Complaints 12
Nicole Desouza Sampling plan for a customer who wants AQL 1.0 (per ANSI Z1.4) AQL - Acceptable Quality Level 5
Ron Rompen 2D matrix issue - Parts (machined steel) returned from the customer Design and Development of Products and Processes 0
Juby Tan Action on Customer Replacement (Nonconforming Product - ISO 9001) Customer Complaints 2
Q How should I analyze measurement correlation between me and customer? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 12
D Customer and Company Specific Requirements for notification of Customers of a change in Management or Key Personnel Customer and Company Specific Requirements 3
R Does an RMA = a Customer Complaint Customer Complaints 4
tnorton Lessons learned from implementing Customer Complaints Customer Complaints 1
T Customer audit demands - that I state in my QM who can shut down production AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 14
Nicole Desouza Contract / Customer Order Review Checklist Needed Manufacturing and Related Processes 12
S Returned but Customer damaged parts. Is it a NC? Misc. Quality Assurance and Business Systems Related Topics 26
D Customer Audit Finding ISO13485:2016 7.6 ISO 13485:2016 - Medical Device Quality Management Systems 7
C What falls under the 'Customer Property' according to ISO 13485:2016 ISO 13485:2016 - Medical Device Quality Management Systems 10
J Requirements for customer directed suppliers Customer and Company Specific Requirements 5
W Customer Signature / Acceptance Service Reports Service Industry Specific Topics 2
Similar threads


















































Top Bottom