Q
Hello,
twicew a customer requires a quality plan, but as far I know this is not required by ISO
Please advise?
For 1 customer I send our QSM and copy ISO 9001 certificate.
This was sufficient for them, but the other customer requires a written plan??
Nor only for Q part, but also for HSE
Do we need to make this (by the standard)
if so does someone have a template
Thanks
twicew a customer requires a quality plan, but as far I know this is not required by ISO
Please advise?
For 1 customer I send our QSM and copy ISO 9001 certificate.
This was sufficient for them, but the other customer requires a written plan??
Nor only for Q part, but also for HSE
Do we need to make this (by the standard)
if so does someone have a template
Thanks

… but the planning & development of processes needed for product realization is required (clause 7.1)… 
i.e. the determination of quality objectives & requirements for the product, the establishment of processes, documents and providing resources specific to the product, the required verification, validation, monitoring, inspection & testing activities specific to the product acceptance criteria and maintenance of records needed to provide evidence that the realization processes and resulting product meet requirements… 