I am currently revising our customer returns procedure. In our current procedure customer support evaluates the product upon return and gives it to production for repairs.
Which department in best practice should be taking ownership of evaluation upon return? Should it be production, engineering (design), customer support or quality asurance?
Thanks for your input?
Amjad Rana
Which department in best practice should be taking ownership of evaluation upon return? Should it be production, engineering (design), customer support or quality asurance?
Thanks for your input?
Amjad Rana
