Hello every body.
I just joined the forum. I learnt about the forum while browsing for information on How to calculate Customer satisfaction Index from survey results. I was selected by my employer to help analyse the survey results pertaining to external stakeholder's perception regarding my employers services,(my employer is a government agency and hence enjoys monopoly in the sector). I have been having some hard time trying to arrive at a particular index that can be used to measure each and every unit against a set target.
My warmest regards goes to Mr. Ajit Basrur for making that excel template available. It really simplifies the theoritical approaches.
regards .
arigisku.
I just joined the forum. I learnt about the forum while browsing for information on How to calculate Customer satisfaction Index from survey results. I was selected by my employer to help analyse the survey results pertaining to external stakeholder's perception regarding my employers services,(my employer is a government agency and hence enjoys monopoly in the sector). I have been having some hard time trying to arrive at a particular index that can be used to measure each and every unit against a set target.
My warmest regards goes to Mr. Ajit Basrur for making that excel template available. It really simplifies the theoritical approaches.
regards .
arigisku.
