I go with Somashekar!
WHYYYYYYYYY
I always learned: never put down a fence, before you no why it was build!
Must go the other way around to, if you want to put up a fence, be sure you know why, the conseqences, and even more important consider the alternatives!
So far I have yet not seen, academical, "Satisfaction" be proven to be useful for anything... In a sence I once ago wrote a 70 pages critique of the Kano-model (but this does not mean, that I would never use it).
So:
What is the purposes and intentions?
What you gonna do with the results? Are they really valid?
How would it affect you, whether the result is god or bad?
Could you do something more smart?
Of course pro and cons and so forth, you know stuff like that!
If you work with Qualitative Quality, don't Quantify it - if you work with Quantitative Quality, dont Qualify it
