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dr madhavan
Customer Satisfaction
My client has a machine shop for machining and thread-roling processes. He receives automobile ancillary components (blanks) for carrying out these processes.
To his customer, he is a single source i.e. the parts machined and rolled are exclusively from his shop and he has no other customer.
Question:
Under the above situation, how does he assess 'customer satisfaction' in order to meet the requirements of the ISO9K2K?
He has implemented a documented system for handling customer feedback including customer complaints. Aren't they enough?
My client has a machine shop for machining and thread-roling processes. He receives automobile ancillary components (blanks) for carrying out these processes.
To his customer, he is a single source i.e. the parts machined and rolled are exclusively from his shop and he has no other customer.
Question:
Under the above situation, how does he assess 'customer satisfaction' in order to meet the requirements of the ISO9K2K?
He has implemented a documented system for handling customer feedback including customer complaints. Aren't they enough?
Did I miss something here? They already have a procedure. I believe they are referring to the lack of different customers to monitor and measure CS. Help me out here. I'm soooo confused, now .
