HI All
I have found few existing threads but they were bit too advanced
I recently took over the "QMRep" - in old standard role within my new company and even thought they had been certified for both ISO 9001 and 14001 for years now, there is absolutely no customer satisfaction measured in any shape or form
Where to start???
Does anyone have good advice from their early days
Only recently the organization created and started sending short surveys - but hat is it - they are collected and looked at only once - a day before external audit
In general - what i see is the ISO here has been treated as the necessary evil - how did you change ISO culture in your organizations please
I have found few existing threads but they were bit too advanced
I recently took over the "QMRep" - in old standard role within my new company and even thought they had been certified for both ISO 9001 and 14001 for years now, there is absolutely no customer satisfaction measured in any shape or form
Where to start???
Does anyone have good advice from their early days
Only recently the organization created and started sending short surveys - but hat is it - they are collected and looked at only once - a day before external audit
In general - what i see is the ISO here has been treated as the necessary evil - how did you change ISO culture in your organizations please