J
Joe Cruse
That's a slick way of getting the sales force to remember to do what is needed. I like it, Barb .
The standard doesn't tell you how to document this, it just wants you to somehow capture it. I am still trying to implement a version of what you do, but I already record ANY contact I have with the customers. As QM, I get to talk to several of our customers, so I always try to ask a question or two about how we are doing for them, how their business is going , and if there is anything else we can do for them. Most seem to like the interest.
The standard doesn't tell you how to document this, it just wants you to somehow capture it. I am still trying to implement a version of what you do, but I already record ANY contact I have with the customers. As QM, I get to talk to several of our customers, so I always try to ask a question or two about how we are doing for them, how their business is going , and if there is anything else we can do for them. Most seem to like the interest.