S
SGLESTER
Who usually takes care of Customer Satisfaction reporting?
Different companies will have different folks do that. I think Craig's company does it the most common way. However, I have seen the Management Rep (who may not necessarily be the Quality Manager), the Sales Manager, and even Customer Service Reps have that responsibility.In the company I am with,
Craig,
Thank you for the reply. I'm the Quality/Engineering Manager where I work. Under normal circumstances the Quality Manager probably would gather and report this information but we have a Customer Service Manager here and I feel it might be more appropriate for here to do it. What do you think?
I'm mainly referring to the customer survey responses. I'm new here and I've found out that customers were responding the the surveys and no one did anything about them. If a customer gave a bad survey there was no review or corrective action taken. I've basically compiled all of the information for my Management Review that's coming up next Tuesday but I'm trying to figure out wether I should be doing this long term.