Customer Satisfaction - Seeking Example Procedure - .doc

R

Richard Bastian

#1
I am just starting down the path of implementing TS16949 and are relatively new to this standard. I was wondering wether it was possible to review someones customer satisfaction procedure.
 
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CarolX

Super Moderator
Super Moderator
#2
Richard Bastian said:
I am just starting down the path of implementing TS16949 and are relatively new to this standard. I was wondering wether it was possible to review someones customer satisfaction procedure.
Hi Richard Bastian and Welcome to the Cove!!!:bigwave:

If you scroll down to the bottom of this page you will find severl links to similar threads where you can find examples of customer satisfaction procedures.

:bigwave:
 
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Rob Nix

#3
We do not have, and I'm pretty certain most other companies do not have, a procedure specific to customer satisfaction. Rather, customer satisfaction is a result of effective processes (which are made up of many procedures and work instructions).
 
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