Customer Satisfaction - Seeking Example Procedure - .doc

[Richard Bastian]

I am just starting down the path of implementing TS16949 and are relatively new to this standard. I was wondering wether it was possible to review someones customer satisfaction procedure.

 

[CarolX]

I am just starting down the path of implementing TS16949 and are relatively new to this standard. I was wondering wether it was possible to review someones customer satisfaction procedure.

Hi Richard Bastian and Welcome to the Cove!!!

If you scroll down to the bottom of this page you will find severl links to similar threads where you can find examples of customer satisfaction procedures.

 

[Rob Nix]

We do not have, and I'm pretty certain most other companies do not have, a procedure specific to customer satisfaction. Rather, customer satisfaction is a result of effective processes (which are made up of many procedures and work instructions).