We measure on-time delivery as a way to help gauge our customers' perception of our company. We simply measure "Lines Shpd On-Time / Total Lines Shpd" ("line" being the line shipped on the Customer Order).
Would it be better to measure Qty On-Time / Total Qty Shipped? We have low-volume shipping, so this really affects the percentage.
Would it be better to measure Qty On-Time / Total Qty Shipped? We have low-volume shipping, so this really affects the percentage.