Looking for thoughts / advice on this peeve of ours here at the company I work for....
Customer Service / Inside Sales just won't leave us (Quality Control) alone!!
"Is it good?" "Can I tell the customer it will ship today?" "Is this running yet?"
My gosh, I just want to shove some ear plugs in my ears to get through my day. It is incredibly distracting, and even the General Manager has had meeting with customer service and told them to back off and allow QC to do their job.
The GM also instructed CS to go through the Production Coordinator when they have questions if something is running, or so on.
Being a small company, the PC is also in charge of purchasing, so now SHE is getting hasseled and interupted constantly.
Anyone have any ideas of a simply solution to keep customer service from crossing the quality or purchasing line so we can get our work done? Anyone ever experience anything like this before?
Thanks in advance
Customer Service / Inside Sales just won't leave us (Quality Control) alone!!
"Is it good?" "Can I tell the customer it will ship today?" "Is this running yet?"
My gosh, I just want to shove some ear plugs in my ears to get through my day. It is incredibly distracting, and even the General Manager has had meeting with customer service and told them to back off and allow QC to do their job.
The GM also instructed CS to go through the Production Coordinator when they have questions if something is running, or so on.
Being a small company, the PC is also in charge of purchasing, so now SHE is getting hasseled and interupted constantly.
Anyone have any ideas of a simply solution to keep customer service from crossing the quality or purchasing line so we can get our work done? Anyone ever experience anything like this before?
Thanks in advance
