SBS - The best value in QMS software

Customer Service Interview Questions. Pls help!

J

Jennyfd

#1
#1
Hi all,
I've returned after a long time. I need your help. I want to have Customer service interview questions and answers for my interview. Can you help me?
Any feedback is highly appreciated!
Tks so much!
 
Standard Work Instruction Software by Dozuki
Elsmar Forum Sponsor
Q

qusys

Trusted Information Resource
#2
#2
J

Jennyfd

#3
#3
qusys said:
Hi Jenny,

Welcome on the forum!
Try this link, I have found a search in the attachment of the forum , I do not know if it is useful for you for a starting point:
Click to expand...
Hi!
Thanks for your quick feedback! However, I need Customer service interview questions, not Customer survey...
 
Last edited by a moderator:
Q

qusys

Trusted Information Resource
#4
#4
Jennyfd said:
Hi!

Thanks for your quick feedback! However, I need Customer service interview questions, not Customer survey...
Click to expand...
I thought you could extrapolate some questions from the text...:(

What do you mean for customer service questions? What is the objective ?:bigwave:
 
Last edited by a moderator:
J

Jennyfd

#6
#6
I don't know so much about this. One of my friend ask me to help her to find customer interview questions.
In about.com, a member-HrJohn send me this questions list:
1. Describe how you resolved a challenging and complex situation to the customer’s satisfaction?
2. How would you respond if a customer makes a request that violates your employer’s policy?
3. Why do you think you are suitable for a customer service position?
4. What are your weaknesses with respect to customer service? What do you intend to do about it?
5. If you realize that the customer is wrong, or being unreasonable, how would you convey this to him or her? How would you deal with the situation?
6. Under what circumstances would you escalate the customer’s query or problem to your supervisor or boss?
If someone can give any suggestions or answer samples for this questions list, pls share me.
Add more this questions list if you can...
Thanks so much!
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
J What are some typical Customer Service Interview Questions Career and Occupation Discussions 5
T Nonconforming product at customer detected by a routine inspection by field service Nonconformance and Corrective Action 9
W Customer Signature / Acceptance Service Reports Service Industry Specific Topics 2
N Possibly worlds first customer service complaint Supply Chain Security Management Systems 0
D KPI's Data for Customer Service AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
X Customer Service FMEA - Specifically Customer Care / Severity Rankings Service Industry Specific Topics 3
T Determining Customer Requirements for the US Postal Service (USPS) IATF 16949 - Automotive Quality Systems Standard 4
K Looking for Six Sigma Black Belt projects in Customer Service Six Sigma 7
M Customer Service - Not at our location ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
B Measuring Customer Service Improvements Misc. Quality Assurance and Business Systems Related Topics 3
B Developing a Segment-Based Customer Service Benchmarking 6
N Customer Service/Inside Sales Will Not Leave Us (Quality Assurance) Alone! Document Control Systems, Procedures, Forms and Templates 3
B Customer Queue Problem - Improving Distribution of Service Misc. Quality Assurance and Business Systems Related Topics 12
Marc Customer Service - Three Stories About Improving Customer Service Funny Stuff - Jokes and Humour 3
B Emails to Customer Service and Customers - Comments please Customer Complaints 8
Crusader Inter-Departmental Customer Service Surveys Quality Tools, Improvement and Analysis 1
P Advice for Career Change - Energy or Customer service ? Career and Occupation Discussions 2
B Electronic Corrective/Preventive Action Report for our Customer Service Department Nonconformance and Corrective Action 9
B Corrective and Preventive Action Procedure for Customer Service Nonconformance and Corrective Action 5
B I'm trying to write detailed Customer Service Work Instructions Customer Complaints 10
B Looking for Customer Service related Procedures Customer Complaints 2
S Value Stream Mapping (VSM) in After Sales Customer Support Service Department Lean in Manufacturing and Service Industries 4
I Repair and Service Facility - Customer wants PPAP for Refurbished Equipment APQP and PPAP 3
J Develop a Customer Survey for Quality - The influence of Quality (ISO) on our Service ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
C Customer Specific Requirements for Service Applications (MOPAR) Customer and Company Specific Requirements 2
D Customer Complaints & Service Calls - FDA Requirements 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 14
B ISO Clause Reference for Developing Common Customer Service Standards ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
L Customer Service Organization Global ISO9001:2008 Service Industry Specific Topics 4
L Quality Manual template for Customer Service Quality Management System (QMS) Manuals 5
S Customer Service and Sales Departmental Procedure Document Control Systems, Procedures, Forms and Templates 4
V Requirement 7.5.1.8 Service Agreement with Customer - What does it mean? IATF 16949 - Automotive Quality Systems Standard 7
D Customer Service Communication Coffee Break and Water Cooler Discussions 9
H Lean Office and Office Layout - Sales, customer service, marketing, accounting, HR Lean in Manufacturing and Service Industries 4
K Customer Service & Risk Analysis Misc. Quality Assurance and Business Systems Related Topics 8
V Difference between Customer Complaint and Service Call as in ISO 13485 ISO 13485:2016 - Medical Device Quality Management Systems 9
Icy Mountain Customer Service: AIAG vs. ASQ - Communications and Responses Coffee Break and Water Cooler Discussions 3
P Service agreement with customer - Service centre - Clause 7.5.1.8 IATF 16949 - Automotive Quality Systems Standard 2
MarilynJ6354 Service & Installation Parts Identification - Install equipment at a customer's site Service Industry Specific Topics 6
Stijloor The Customer Service Hall of Shame World News 10
Sidney Vianna New customer service guidelines from BSI - BS 8477 Various Other Specifications, Standards, and related Requirements 0
T Is this typical customer service? World News 12
E Sample Size for calls to be monitored? Call Center Customer Service Representative Inspection, Prints (Drawings), Testing, Sampling and Related Topics 4
K Customer survey question service - What a company should be willing to pay IATF 16949 - Automotive Quality Systems Standard 3
I Non-ISO9001:2000 'related' procedures - A separate NC system for Customer Service ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
R Customer Feedback - Customer Service Level Procedure Service Industry Specific Topics 6
J Design exclusion - Service company that processes only customer supplied product Design and Development of Products and Processes 2
T Customer Service Orientated on CRM philosophy Service Industry Specific Topics 3
P Statisical methods for Customer Service Quality Assurance Service Industry Specific Topics 9
R Customer Service - Our group is looking for a good book to read Book, Video, Blog and Web Site Reviews and Recommendations 6
A Customer Service Agreements QS-9000 - American Automotive Manufacturers Standard 1

Similar threads

Top Bottom