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Customer Service Interview Questions. Pls help!

J

Jennyfd

#1
Hi all,
I've returned after a long time. I need your help. I want to have Customer service interview questions and answers for my interview. Can you help me?
Any feedback is highly appreciated!
Tks so much!
 
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qusys

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#2
J

Jennyfd

#3
Hi Jenny,

Welcome on the forum!
Try this link, I have found a search in the attachment of the forum , I do not know if it is useful for you for a starting point:
Hi!
Thanks for your quick feedback! However, I need Customer service interview questions, not Customer survey...
 
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qusys

Trusted Information Resource
#4
Hi!

Thanks for your quick feedback! However, I need Customer service interview questions, not Customer survey...
I thought you could extrapolate some questions from the text...:(

What do you mean for customer service questions? What is the objective ?:bigwave:
 
Last edited by a moderator:
J

Jennyfd

#6
I don't know so much about this. One of my friend ask me to help her to find customer interview questions.
In about.com, a member-HrJohn send me this questions list:
1. Describe how you resolved a challenging and complex situation to the customer’s satisfaction?
2. How would you respond if a customer makes a request that violates your employer’s policy?
3. Why do you think you are suitable for a customer service position?
4. What are your weaknesses with respect to customer service? What do you intend to do about it?
5. If you realize that the customer is wrong, or being unreasonable, how would you convey this to him or her? How would you deal with the situation?
6. Under what circumstances would you escalate the customer’s query or problem to your supervisor or boss?
If someone can give any suggestions or answer samples for this questions list, pls share me.
Add more this questions list if you can...
Thanks so much!
 
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