SBS - The best value in QMS software

Customer Service - Three Stories About Improving Customer Service

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#1
I'm not sure how long they keep these online, but this is really funny. It's from the May 26, 2012 broadcast.

It's from Wait, Wait - Don't Tell Me on NPR.

Improving Customer Service

BTW - There is an iPad/iPhone app for NPR. I think it's a free app.
 
Elsmar Forum Sponsor

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#3
Thanks for the link, Ajit. I've had the app for a while and use it now and again. I couldn't remember whether it was free or not. NPR has some good stuff on it.

For that matter, so do PBS and Smithsonian and there is a free app for each of them.
 
B

biboy2012

#4
the proletariat is the customer and the customer is always left.
sounds funny, thank you for bringing it here... but the funniest thing is I don't understand the word 'proletariat'.

LOL I will google it.
 
Thread starter Similar threads Forum Replies Date
T Nonconforming product at customer detected by a routine inspection by field service Nonconformance and Corrective Action 9
W Customer Signature / Acceptance Service Reports Service Industry Specific Topics 2
N Possibly worlds first customer service complaint Supply Chain Security Management Systems 0
D KPI's Data for Customer Service AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
X Customer Service FMEA - Specifically Customer Care / Severity Rankings Service Industry Specific Topics 3
T Determining Customer Requirements for the US Postal Service (USPS) IATF 16949 - Automotive Quality Systems Standard 4
K Looking for Six Sigma Black Belt projects in Customer Service Six Sigma 7
M Customer Service - Not at our location ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
B Measuring Customer Service Improvements Misc. Quality Assurance and Business Systems Related Topics 3
B Developing a Segment-Based Customer Service Benchmarking 6
N Customer Service/Inside Sales Will Not Leave Us (Quality Assurance) Alone! Document Control Systems, Procedures, Forms and Templates 3
B Customer Queue Problem - Improving Distribution of Service Misc. Quality Assurance and Business Systems Related Topics 12
B Emails to Customer Service and Customers - Comments please Customer Complaints 8
Crusader Inter-Departmental Customer Service Surveys Quality Tools, Improvement and Analysis 1
P Advice for Career Change - Energy or Customer service ? Career and Occupation Discussions 2
B Electronic Corrective/Preventive Action Report for our Customer Service Department Nonconformance and Corrective Action 9
B Corrective and Preventive Action Procedure for Customer Service Nonconformance and Corrective Action 5
B I'm trying to write detailed Customer Service Work Instructions Customer Complaints 10
B Looking for Customer Service related Procedures Customer Complaints 2
S Value Stream Mapping (VSM) in After Sales Customer Support Service Department Lean in Manufacturing and Service Industries 4
J Customer Service Interview Questions. Pls help! Career and Occupation Discussions 5
J What are some typical Customer Service Interview Questions Career and Occupation Discussions 5
I Repair and Service Facility - Customer wants PPAP for Refurbished Equipment APQP and PPAP 3
J Develop a Customer Survey for Quality - The influence of Quality (ISO) on our Service ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
C Customer Specific Requirements for Service Applications (MOPAR) Customer and Company Specific Requirements 2
D Customer Complaints & Service Calls - FDA Requirements 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 14
B ISO Clause Reference for Developing Common Customer Service Standards ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
L Customer Service Organization Global ISO9001:2008 Service Industry Specific Topics 4
L Quality Manual template for Customer Service Quality Management System (QMS) Manuals 5
S Customer Service and Sales Departmental Procedure Document Control Systems, Procedures, Forms and Templates 4
V Requirement 7.5.1.8 Service Agreement with Customer - What does it mean? IATF 16949 - Automotive Quality Systems Standard 7
D Customer Service Communication Coffee Break and Water Cooler Discussions 9
H Lean Office and Office Layout - Sales, customer service, marketing, accounting, HR Lean in Manufacturing and Service Industries 4
K Customer Service & Risk Analysis Misc. Quality Assurance and Business Systems Related Topics 8
V Difference between Customer Complaint and Service Call as in ISO 13485 ISO 13485:2016 - Medical Device Quality Management Systems 9
Icy Mountain Customer Service: AIAG vs. ASQ - Communications and Responses Coffee Break and Water Cooler Discussions 3
P Service agreement with customer - Service centre - Clause 7.5.1.8 IATF 16949 - Automotive Quality Systems Standard 2
MarilynJ6354 Service & Installation Parts Identification - Install equipment at a customer's site Service Industry Specific Topics 6
Stijloor The Customer Service Hall of Shame World News 10
Sidney Vianna New customer service guidelines from BSI - BS 8477 Various Other Specifications, Standards, and related Requirements 0
T Is this typical customer service? World News 12
E Sample Size for calls to be monitored? Call Center Customer Service Representative Inspection, Prints (Drawings), Testing, Sampling and Related Topics 4
K Customer survey question service - What a company should be willing to pay IATF 16949 - Automotive Quality Systems Standard 3
I Non-ISO9001:2000 'related' procedures - A separate NC system for Customer Service ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
R Customer Feedback - Customer Service Level Procedure Service Industry Specific Topics 6
J Design exclusion - Service company that processes only customer supplied product Design and Development of Products and Processes 2
T Customer Service Orientated on CRM philosophy Service Industry Specific Topics 3
P Statisical methods for Customer Service Quality Assurance Service Industry Specific Topics 9
R Customer Service - Our group is looking for a good book to read Book, Video, Blog and Web Site Reviews and Recommendations 6
A Customer Service Agreements QS-9000 - American Automotive Manufacturers Standard 1

Similar threads

Top Bottom