Customer Specific Documents and Records - ISO 9001 Control Requirements

T

thekellyg

#1
We have a couple of oil companies who are important customers, indeed they are the ones driving us to become ISO certified. My question relates to documents and records specific to them and their products. We do certain tests etc that are only done for them and the testing has some overlap but not across the board, ie, we do stuff for one that we don't do for the other and vice versa. Where do these records fall in the big ISO picture?

Thanks in advance for your responses! :thanx:
 
Elsmar Forum Sponsor

Helmut Jilling

Auditor / Consultant
#2
We have a couple of oil companies who are important customers, indeed they are the ones driving us to become ISO certified. My question relates to documents and records specific to them and their products. We do certain tests etc that are only done for them and the testing has some overlap but not across the board, ie, we do stuff for one that we don't do for the other and vice versa. Where do these records fall in the big ISO picture?

Thanks in advance for your responses! :thanx:
The tests you perform are customer specific requirements, and records should be kept to show you meet them. You can reference sections 7.1, 7.2 and 4.2.4 in the standard.

There is a free matrix on my website that can be used to identify the customer specific requirements that pertain to your company, and show how you meet them (www.jilling.com ...click on the Tools tab...free download).
 
Thread starter Similar threads Forum Replies Date
M Customer Specific Requirements - Packaging Spec IATF 16949 - Automotive Quality Systems Standard 10
D Customer requirements on specific standards Various Other Specifications, Standards, and related Requirements 5
D Customer Specific Requirements / Customer Requirements for Indirect Customers IATF 16949 - Automotive Quality Systems Standard 10
H Customer Specific Change in a SaaS SAMD IEC 62304 - Medical Device Software Life Cycle Processes 1
J WAIVED ON Q1 - We Don't have to comply with FORDS customer specific requirements IATF 16949 - Automotive Quality Systems Standard 3
O Informational Ford Motor Company Customer Specific Requirements for IATF 16949:2016 - 08 Jan 2021 Customer and Company Specific Requirements 0
O IATF 16949 News Ford Motors Customer Specific Requirements Update - Nov 2020 IATF 16949 - Automotive Quality Systems Standard 5
B FCA US Customer Specific IATF 16949- Critical Characteristics 8.6.2 Customer and Company Specific Requirements 2
S Customer Specific Requirements (CSR) not signed/approved IATF 16949 - Automotive Quality Systems Standard 17
D Design Transfer Template capturing Customer Specific Requirements Other Medical Device Related Standards 3
D Customer and Company Specific Requirements for notification of Customers of a change in Management or Key Personnel Customer and Company Specific Requirements 3
B Interesting Discussion The legal aspects of Customer Specific Requirements (Contract Law). IATF 16949 - Automotive Quality Systems Standard 12
R Cascading (Flow Down) Customer Specific Requirements IATF 16949 - Automotive Quality Systems Standard 2
D Customer Specific Requirements / Distributors (IATF 16949) Customer and Company Specific Requirements 1
D IATF 16949 Cl. 4.3.2 - Customer Requirements vs. Customer Specific Requirements IATF 16949 - Automotive Quality Systems Standard 46
B Interpretation of Customer Specific Requirements of Continental - Records Retention Customer and Company Specific Requirements 6
B IATF 16949 Cl. 4.3.2 - Meeting Customer Specific Requirements IATF 16949 - Automotive Quality Systems Standard 13
D Customer Specific Containment Requirements Customer and Company Specific Requirements 3
C A couple CSR (Customer Specific Requirements) questions... Esp. Ford & Toyota Customer and Company Specific Requirements 5
T "Customer Specific" Internal Audit suggestions needed Internal Auditing 12
S Are there Mitsubishi CSR's (Customer Specific Requirements)? Customer and Company Specific Requirements 2
Y Customer Specific PPAP Level 3/4 Requirements - Fastener Manufacturer APQP and PPAP 2
R Fiat Chrysler Automobiles US LLC Customer-Specific Requirements - Dec 2014 Customer and Company Specific Requirements 1
M Is correlation matrix required for Customer Specific Requirements in Quality Manual? IATF 16949 - Automotive Quality Systems Standard 3
A Do we have to implement customer specific requirements? Customer and Company Specific Requirements 13
P Nissan CSR (Customer Specific Requirements) as of 2014 - ANPQP Customer and Company Specific Requirements 3
V How to identify Customer Specific Requirement If is not provided by Customer Customer and Company Specific Requirements 5
A Identifying and Tracking Customer Specific Requirements Customer and Company Specific Requirements 1
V VAG Customer Specific Requirements - Product Safety Responsibility Customer and Company Specific Requirements 1
Jim Wynne Customer-Specific Requirements Cited in TS 16949 Scope of Certification? IATF 16949 - Automotive Quality Systems Standard 7
Stijloor Ford - June 2013 Customer Specific Requirements (CSR) Customer and Company Specific Requirements 1
S Do CSR's (Customer Specific Requirements) apply from the customer of your customer? Customer and Company Specific Requirements 1
P Revised Fiat CSR (Customer Specific Requirements) Customer and Company Specific Requirements 1
T CSR (Customer Specific Requirements) Audit Check List Customer and Company Specific Requirements 5
A Audit NC - Not identifying our Customer Specific Requirements - TS16949 (7.3.6.3) General Auditing Discussions 7
P New Renault CSRs (Customer Specific Requirements) on IATF page Customer and Company Specific Requirements 4
P CSR (Customer Specific Requirements) in TS 16949 Audits - Always required? IATF 16949 - Automotive Quality Systems Standard 27
M How do you manage Customer Specific Requirements (CSRs)? IATF 16949 - Automotive Quality Systems Standard 6
L Boeing Customer Specific Checklist Customer and Company Specific Requirements 5
L OEM Customer Specific Requirements - Spreadsheet wanted Customer and Company Specific Requirements 14
Sidney Vianna Aerospace Organizations - Customer Specific Requirements AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
V Implementation and Management of Customer Specific Requirements Customer and Company Specific Requirements 4
M CSR (Customer Specific Requirements) linkage to IQA process IATF 16949 - Automotive Quality Systems Standard 6
S Customers an Extension of the Sales Force? Customer Specific Marketing Material Quality Manager and Management Related Issues 3
C Customer Specific Requirements for Service Applications (MOPAR) Customer and Company Specific Requirements 2
C Chrysler Customer Specific Requirements Customer and Company Specific Requirements 1
P New FIAT Customer Specific Requirements (from the IATF) Customer and Company Specific Requirements 3
P IATF PSA Customer Specific Requirements Customer and Company Specific Requirements 0
J Best Practice - Customer Specific Requirements Customer and Company Specific Requirements 6
L Hyundai Customer Specific Requirements Customer and Company Specific Requirements 11

Similar threads

Top Bottom