Hi folks! Thanks for all the helpful info posted here. Our last registrar audit states that the "effectiveness of our internal audits could be questioned", even though all systems are covered, and non-conformance's are found (&CA taken) when they are conducted . It was also suggested that our internal audits include an audit of "customer specifics". We basically have taken the ISO standard, and turned it's requirements into questions for each system of our manufacturing, then answer them with evidence. Is this an auditor trying to justify his paycheck, or can anyone makes suggestions on additions or changes that could be made? What is a "customer specifics" internal audit? Any suggestions on how to conduct one? Thanks in advance!