Customer Specific Requirements (Costco Wholesale)

#1
Hi everyone. I work for a company in the automotive component industry (seat) in Vietnam. I have received a checklist from a new customer, requiring us to answer if we comply with specific standards such as regulatory or business/industry standards in the US, but I have no experience in that field. Below are the findings from the customer:
- Question: Is the factory aware of relevant legislation, mandatory standards and industry/customer codes of practice applicable to the product in the countries of intended sale, and having a process in place for ensuring it is kept informed of changes to the relevant information?
- Finding: The facility representatives could not demonstrate their knowledge of applicable legislation, mandatory standards and industry/customer codes of practice.
- Suggestion from customer:
+ Establish procedure for updating the compliance to regulatory & customer requirement and others.
+ Updating regulatory requirement, others related to the business/industry standards.
+ Establish compliance plan to regulations and others
+ Report to managment for direction
+ Divulgate to employees
+ Annual assesment of compliance
I hope to receive support from everyone. Anyone who has worked with customers based on such requests can give me a reference. Thanks a lot!
 
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