Customer Specific Requirements - Not Provided by Customer?

[Golfman25]

OK, I'm a bit on the stupid side here, but, how can you have "Customer Specific Requirements" if none have been provided anyway?

If you have none, why fret and let something more important, like lunch, escape?

We do business with a major auto supplier of drive train systems. But we work with a small side division that makes engine parts for large trucks and tractors. We were never provided with CSRs even though the big corporate had them. Auditor tried to apply them to us because he knew about them. The division didn’t care because they did their own thing. It kinda sucked.

 

[Randy]

Purely depends on the certificate scope of the audit being performed and the documented scope you define, and within your context. The auditor may very well be out of scope.

 

[Sidney Vianna]

Purely depends on the certificate scope of the audit being performed and the documented scope you define, and within your context. The auditor may very well be out of scope.

Not really. In the IATF SCHEME, the scope of the audit must include any and all of the automotive product lines, irrespective if the customer requires 16949 certification or even if the automotive customer is a subscriber of the IATF or not. Stupid ruling but a rule nonetheless.

 

[Johnnymo62]

Purchase Order boilerplate is an example of a customer requirement which often gets overlooked until an audit.

 

[Randy]

Not really. In the IATF SCHEME, the scope of the audit must include any and all of the automotive product lines, irrespective if the customer requires 16949 certification or even if the automotive customer is a subscriber of the IATF or not. Stupid ruling but a rule nonetheless.

Wow, my bad. Hey Golfman, ignore my post.

 

[BriGuy0314]

Any customer requirement should be somehow discussed in the contractual stage. If you suspect there are CSR’s that apply to the relationship, but no formal flowdown from the customer, you should be proactive and trigger a communication channel with the customer supplier quality function to clarify.

A little late to the party, but just wanted to provide a example of what I seen with my previous workplace. As part of a contract review process I've seen a flowchart/checklist of items to ask during the review phase. Below are some examples of a list of questions the team would review before pre-launch

Ex.
Question # : Was a C.S.R. document provided? (If not ask customer for applicable C.S.R document for review).
.
.
.
Question # : Are there any special test requirements? Or special equipment needed for in process test?