Customer STA (SQE) Ignorance and Arrogance

Is Your Customer STA (SQE) Arrogant?

  • NA - but want to see the poll results.

    Votes: 11 40.7%
  • My STA (SQE) is a sweety.

    Votes: 1 3.7%
  • My STA (SQE) is OK.

    Votes: 4 14.8%
  • My STA (SQE) is tough, but fair.

    Votes: 2 7.4%
  • My STA (SQE) is arrogant.

    Votes: 2 7.4%
  • My STA (SQE) is arrogant and ignorant to boot!

    Votes: 7 25.9%

  • Total voters
    27
A

Angela-2007

#11
It is nice to know that others feel my pain. My Ford STA is very intelligent. Does he always respond in a timely manner to my questions or need? NO Does he expect me to be there on the spot with the answer? YES! YES! My Visteon STA sounds like he is about 13. Apparently, he more like 23. At least he admits he has no idea what he is talking about. I spend most of my time being juggled around Visteon until someone can answer for him. I have to wonder what they get paid.

Angela
 
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J

Jim Howe

#14
I have read all the post and I am still trying to decipher what the heck an "STA" is? Please be so kind as to enlighten me! After all i just found out what "proud" meant! :eek:
 
R

Rob Nix

#15
Jim Howe said:
...what the heck an "STA" is?
I think this is it...

STA = Supplier Technical Assistance (Assistant?)
SQE = Supplier Quality Engineer
SQA = Supplier Quality Assistance (Assistant?)
SQA = Supplier Quality Assurance (the original designation)
 
A

Angela-2007

#16
O.K. I have the perfect STA story. Sometime ago one of our big three suppliers decided to change our PPAP status. We complied, of course. The STA tore our FMEA apart. He made us make a bunch of changes that I knew were incorrect and would not conform with the requirements of the FMEA manual. Last month I had an audit and the auditor told me that our FMEA made us look ridiculous because of the changes the STA had insisted on. Thankfully I had saved all my documentation. If I hadn't I would have taken a nonconformance for something I couldn't fix. After I showed the auditor my back up info I told him that either way I was screwed. It was either take a nonconformance for my FMEA or failure to meet my customer requirements. The auditor saw it my way.

Angela
 
C

Charmed

#17
WDPA everyone understands...

Rob Nix said:
I think this is it...

STA = Supplier Technical Assistance (Assistant?)
SQE = Supplier Quality Engineer
SQA = Supplier Quality Assistance (Assistant?)
SQA = Supplier Quality Assurance (the original designation)

Dear All:

WDPA everyone understands. Let me know when you figure that one out.
TGIF, almost!

Charmed :)
 
S

s-bell

#18
Al Dyer said:
Amen,

A couple I have worked with were "seasoned" and knew their jobs and how to interract with the suppliers.

On too many occasions there have been "greenhorns" that graduated from Tim Buck U and feel they know how business is supposed to run and feel that they are one of the choosen few to save the world because they know how to fill out an X-R chart.

Although they don't know how to interpret data or work with the tools at hand.
Couldn't agree more :agree1:

It would seem that the days of recruiting from the supplier base are long gone. Now the OEM's groom their own. It's been a while since I recieved assistance from STA. The role nowadays seems to be that of a paperwork chaser. In most cases these days I'm being told how to do my job by someone who couldn't do my job. I've dealt with some excellent STA engineers in my time but the new breed seem to be in the main about doing things by the book without understanding business needs, either for the supplier or even the OEM. Common sense just does not get a look in anymore! :mad:

I will point out that the above is only a general statement, I'm sure that some excellent STA engineers are out there.

tarheel said:
The reason they feel like everyone is fudging is that many times, they don't allow the supplier enough time to do the job right. Over 20 years many times the STA (SQA,SQE) would be pushing to get his paperwork long before the process was ready so he or she could make their charts all green. The supplier is in a no-win situation. If they hold up the paperwork, the STA gets upset and makes your life miserable, if you make up the numbers, you risk long-term problems. This is the core of the problem with the auto industry. My Japanese quality counterparts had no problem extending deadlines if required to make something right. Its no coincidence Japan still leads the world in quality. :bonk:

One of my biggest gripes is PSW dates, as a supplier you give the date that is realistic in line with programme timing (often dictated by customer design release) you explain that until CAD etc becomes available timing may slip on PSW, (I've had issues where CAD has been late and tool maker manufacturing slots have been delayed and pushed into holidays, customer question why has leadtime for tooling gone from 12 to 14 weeks). The pressure is then applied, but not only from the customer, but in a lot of cases internally (financial reasons, 100% payment on PPAP another customer incentive to pull timing forward) to agree PSW dates.
The dates are moved and missed then the STA gets nasty escalates the slippage internally and gives the Engineer on the programme who gave original good dates a hard time. In a lot of cases it's a no win situation for the supplier, but half the problem is that the customer does not listen to and understand the suppliers reasons for the timing, they only look at dates they have to meet!
You're bang on with the Japanese, they understand what Quality is and how to engineer it into a product! :agree1: That's my moan for the day out of the way.

P.S. On the Acronym front, this file may make interesting reading. Don't know if it's been posted before but should cover most things automotive.
 

Attachments

S

s-bell

#20
Howard Atkins said:
You call that a list!
I'd classify my post as a list, yours as bordering on dictionary. You could almost write a full essay with this! :D

I particularly like ADPT, an abbreviation for Adapt, how lazy do you have to be not to write or press "A". :rolleyes:
 
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