Customer STA (SQE) Ignorance and Arrogance

Is Your Customer STA (SQE) Arrogant?

  • NA - but want to see the poll results.

    Votes: 11 40.7%
  • My STA (SQE) is a sweety.

    Votes: 1 3.7%
  • My STA (SQE) is OK.

    Votes: 4 14.8%
  • My STA (SQE) is tough, but fair.

    Votes: 2 7.4%
  • My STA (SQE) is arrogant.

    Votes: 2 7.4%
  • My STA (SQE) is arrogant and ignorant to boot!

    Votes: 7 25.9%

  • Total voters
    27
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J

jrubio

#43
Marc said:
Recently I was speaking with 'my' Visteon STA with respect to a PPAP submission. One of his comments to me was "Send me dimensionals and don't fudge the numbers." Personally I was offended and p***ed that he would make such a remark. I felt I was being accused of being subject to fraud. Your comments?
The Maxima I learnt in Visteon was.

If a problem Scalling the problem to his/her boss.

The STA boss must be the Qulity Manager.
 
J

jrubio

#44
In that case

It reflects that more communication need to be done. Via phone, Dinners, ...

Meet him more.
 
F

fireonce

#47
The option "My STA (SQE) is arrogant and ignorant to boot!" is so large percent.
Recently I usually quarreled with my customer SQE about product defects.
 

qcman

Registered Visitor
#48
Not so up to speed and Arrogant:bonk:

Have 2 that really stand out,one being the *I want you to fill out all these forms for no other reason than because I said so* type and the other is *the sky is falling the sky is falling but let me get back to you when I have all the information*:frust: When suppliers of ours need a wake up call they get it but for the most part I want to help them help me and I go out of they way so they can.
 
T

tlonkey

#49
My experience is much like Kevin's. The SQA's I worked with at GM and Chysler were the worst while the people I worked with from Toyota and Saturn (when they first started up) were the best. In my opinion the turnover rate although high wasn't enough to explain their inability to talk with rather than talk down to me. One of the big reasons that the "big" three are anything but today.

Tlonkey
 
G

grismosw7

#50
I've run across one SQE with Chrysler, though he was a contract guy, but he was great to work with. He pretty much mocked the way most of the other SQEs deal with suppliers. He told me he wasn't about getting in people's faces and degrading them, after all we are all here for the same reason. All the while he was at our facility from 3p - 11p due to a major issue with one of our suppliers.

Unfortunately the guy we usually dealt with was an arrogant prick.

I had an opportunity to work as a SQE with Mercedes about 8 months ago but turned it down. My main concern was the turnover at OEMs in such a role.
 
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