I have to say, I have heard lots of negative comments about customer surveys. I imagine it depends on the type of organization, however, we are having tremendous success with ours, and gaining some very vaulable information. We actually have two types of surveys. One is designed to administer to Management of a company (by our Sales Reps) and a second survey which is geared toward the workers that our associates deal with everyday. This is allowing us to gain information related to the adminstrative and operations levels. The information is entered online and our MIS department put a program in place to analyze the information from several different perspectives.