Customer Waiver in ISO9001:2015

[LUV-d-4UM]

Is Customer waiver concession or deviationpermit covered under the clause 8 of ISO9001:2015? Thanks.

 

[Big Jim]

It looks like it will. Remember the 2015 version is still in draft.

8.7 Control of nonconforming process outputs, products and services

As applicable, the organization shall deal with nonconforming process outputs, products and services in one or more of the following ways: . . .

d) obtaining authorization for:
- use "as-is";
- release, continuation or re-provision of the products and services;
- acceptance under concession

 

[LUV-d-4UM]

Thank you Big Jim