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Daily activities of a Newbie ISO Management Rep/Lead Auditor

Sidney Vianna

Sidney Vianna

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#11
#11
KPursell said:
Long story short - On a daily basis I'm not sure where to begin !! Our history of internal audits and mgmt reviews is enough to keep the registar happy, but it isn't really much to show off. I also help out in quality/incoming inspection so there is constantly small fires to put out in production.

I guess I'm looking for help on where to get started on a day-to-basis, as I cannot get much help here at work. Sorry if I'm posting in the wrong place, as mentioned I'm a newbie.
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Welcome to The Cove and congrats on your first posts.

In my opinion, if you really want to be taken seriously as someone who can help the organization you are working for, forget the "ISO-me-this" and "audit-me-that". If you are really involved in the QMS, start investigating quality related issues that leaked into customer dissatisfaction and the "small fires" you have alluded to. Then, analyze/evaluate where are the weakness in the BUSINESS PROCESSES of this organization which allowed for these quality leaks. If you are able to effect process changes that minimize the chances of such quality leaks recurring, you are, by definition, improving the system.

The real ultimate indicator of a QMS effectiveness is it's ability to attain and maintain customers satisfied in a cost effective and profitable manner. If I were you, that's where I would spend my time.

Best of luck to you.
 
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#12
#12
Sidney had some good suggestions. Here is another. Forget about the registrar. Forget about past audits and reviews. Forget about the measurements and the data. Look at the business with a fresh perspective. Look for nonvalue added content. As you review each process, ask yourself "Why do we do it this way?" "Why do we fill out this form?" "Why do we have this procedure?" "Why are we measuring this?" etc. If you cannot find a good answer, eliminate it or improve it. Strive for 100% value added content in your Quality Management System. Make it work for you and your customer and the registrar will have to accept it.
 
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