Hi everyone.
I am developing a customer complaint system for a company and it will be working on the intranet of that company. I wanted to know if anyone can help me with complete generalised data flow diagram for a customer complaint system.
Hi,
I find nonconformamnce, corrective action process suitable to handle complaints.
1. Finding
2. Immediate action
3. Root Cause Analysis
4. Corrective Action
5. Corrective action Implementation
6. Verification
7. validation
These steps can be further subdivided and have added fetaures.
e.g. in finding, you can add customer complaint no., characterise defect or prioritise the complaint.
2. Immediate action: for each defect, you can have standard response to handle a particular complaint.
and so on.
But the power handling complaints is not just limited to resolving customer issues but using it as an opportunity to make the organisation capability stronger.