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Data Flow diagram for a Customer Complaint System - Help wanted

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saurabhabh

#1
hi every one .
i am developing a customer complaint system for a company and it will be working on the intranet of that company . i wanted to know if any one can help me with complete generalised data flow diagram for a customer complaint system.
 
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harry

Super Moderator
#2
Re: Data Flow diagram for Customer Complaint System

Wikipedia reference-linkData flow diagram - this term stumps me. 'Flow chart' is the term more commonly used here.

i am developing a customer complaint system for a company
You should use their flowchart (or flow diagram if you like) if you want the final product to be what they want. Different companies and different businesses handled in differently.

If you want some ideas: customer complaint flowchart, procedures, etc.
 
S

saurabhabh

#3
Re: Data Flow diagram for Customer Complaint System

Thanks for the guidance .. it wolud be really helpful if you would provide a generalized data flow diagram. As i am a fresher .
 

harry

Super Moderator
#4
Re: Data Flow diagram for Customer Complaint System

.................... it wolud be really helpful if you would provide a generalized data flow diagram. As i am a fresher .
You should move away from the student/academic mentality and accept that in the real world, almost everything is situational in nature and hence a fix template cannot exist.

Some commonly used format can be found as attachments in this thread: Customer Complaint Process Flow Chart example needed

It gets complicated if it involves the public/more people. See samples here: customer complain flowchart

As I mentioned in the previous post, if you are doing it for a certain organization, use their procedures to accurately reflect what they want.
 
S

saurabhabh

#5
Re: Data Flow diagram for Customer Complaint System

Thanks a lot for the help .. as u said will try to get out of the student mentality.. i am new to this forum .. And its great really like it.. thanks once again .. do let me know if you have some knowledge of books that can guide me with the documentation ie Analysis and design of the Customer Complaint System
 
S

Sartaj Bedi

#6
Hi everyone.

I am developing a customer complaint system for a company and it will be working on the intranet of that company. I wanted to know if anyone can help me with complete generalised data flow diagram for a customer complaint system.
Hi,

I find nonconformamnce, corrective action process suitable to handle complaints.

1. Finding
2. Immediate action
3. Root Cause Analysis
4. Corrective Action
5. Corrective action Implementation
6. Verification
7. validation

These steps can be further subdivided and have added fetaures.
e.g. in finding, you can add customer complaint no., characterise defect or prioritise the complaint.
2. Immediate action: for each defect, you can have standard response to handle a particular complaint.

and so on.

But the power handling complaints is not just limited to resolving customer issues but using it as an opportunity to make the organisation capability stronger.
 
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