S
selena15
Hi Cove
One company has as claims policy the following:
«the claim should be sent to the quality dept bla bla.. During the 15 first days after receiving their product and they aren't satisfy about its quality! This period ended, any complain won't be taken into consideration!"
My question is: when the satisfaction of client is the first target of company, how we can put this condition to answer a claim!? If the complain concerns some majors non conformity, are we allowed to ignored it? If the client is one very important, will we ignore it simply???
If it is written in the back of invoice and communicated to people by this way: as you may know, it is written in small characters and you know few people will take time to write this notice.
I need your opinion on that point :truce:
One company has as claims policy the following:
«the claim should be sent to the quality dept bla bla.. During the 15 first days after receiving their product and they aren't satisfy about its quality! This period ended, any complain won't be taken into consideration!"
My question is: when the satisfaction of client is the first target of company, how we can put this condition to answer a claim!? If the complain concerns some majors non conformity, are we allowed to ignored it? If the client is one very important, will we ignore it simply???
If it is written in the back of invoice and communicated to people by this way: as you may know, it is written in small characters and you know few people will take time to write this notice.
I need your opinion on that point :truce: