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Dealing with non conformity caused by Supplier Components detected in the production line

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jimmymustang06

Involved In Discussions
#13
Our "lots" are serialized for traceability. We have an outstanding traceability system. In most cases, if a customer can supply a serial number/s of affects lots, I can give them a list of serial numbers that should be considered "suspect". Most of the issues we cause will be contained to a shift, operator, or the offending process' date of manufacture. The problem typically arises that our customer does not have a good traceability system and has discarded the serial number once the material entered their production lines. I do not see how some of our tier 1 customers are not receiving audit findings on their traceability processes. There have been times that the only information that could be supplied was a VIN from a vehicle. Really?! Again, we are a tier 2.
 

Brakeman

Starting to get Involved
#14
Do you require that true failures that make it to you, the customer, are then re-designated as a critical characteristic with additional controls, or do you allow them to go back to the pre-issue risk level?
 
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