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Hello everyone, I’m SO glad to see the Cove back !!! Even though I haven’t met anyone in real life, just seeing the familiar experts made me very happy to see their personalities again and of course, the site is back.
My challenge lies in categorizing deficiencies within my organization. We have a software program where we enter information regarding deficiencies caused by us. The data is mainly of who, what, when, where, etc. When the user gets to actually ‘classifying’ the deficiency the method involves completing roughly nine blocks or buckets. These nine blocks consist of three ‘areas’ (Metric, Process, & Program) and three levels of detail (~ gross, medium, fine). Our guide to help classify is attached and a crude example is below. Note that the guide gives no procedure for HOW to classify a deficiency, only the available buckets.
Deficiency example = Use of non-calibrated torque wrench during joint reassembly.
Metric Process Program
In case the above reads poorly, I've attached my question as a Word file.
So this is a pretty generic example and often enough we have deficiencies that cause us to scratch our heads with all the options available to classify. Using the same deficiency, many folks may classify the deficiency differently. Thus causing variation in the data and thereby negatively affecting any type of analysis.
My thought to minimize this variation is to create a structured methodology for deficiency classification. The HOW. Call it a taxonomy. Scientist discover a new animal and they use a rigorous method that gives us the Kingdom, Phylum, Class, Order, Family, Genus, Species to classify that new bug or whatever.
For our deficiencies, we do not have that methodology. Would I start with Process first if the deficiency was discovered during test, then move to Program? The Metric areas roughly mimic the “when” the deficiency occurs during a normal job flowpath (Tech Direction (paper), Work Readiness (parts), Work Controls (power isolated), Workman ship (performing to the paper), Testing (prove the job), and Certification (verify acceptability of the whole job)). Should I start with Metric then go to Program?
I’m looking for some guidance to create some type of process flowchart that would improve classification accuracy.
Thoughts ??
Thanks in advance !!
My challenge lies in categorizing deficiencies within my organization. We have a software program where we enter information regarding deficiencies caused by us. The data is mainly of who, what, when, where, etc. When the user gets to actually ‘classifying’ the deficiency the method involves completing roughly nine blocks or buckets. These nine blocks consist of three ‘areas’ (Metric, Process, & Program) and three levels of detail (~ gross, medium, fine). Our guide to help classify is attached and a crude example is below. Note that the guide gives no procedure for HOW to classify a deficiency, only the available buckets.
Deficiency example = Use of non-calibrated torque wrench during joint reassembly.
Metric Process Program
- 1st Lvl WS-Workmanship 08-Production S&EP-Steam & Electric Plant
- 2nd Lvl WSb-Skill/Technique 08c-Mechanical None given
- 3rd Lvl WSb08-Assembly Incorrect 08c04-Mech Jt Make-up None given
In case the above reads poorly, I've attached my question as a Word file.
So this is a pretty generic example and often enough we have deficiencies that cause us to scratch our heads with all the options available to classify. Using the same deficiency, many folks may classify the deficiency differently. Thus causing variation in the data and thereby negatively affecting any type of analysis.
My thought to minimize this variation is to create a structured methodology for deficiency classification. The HOW. Call it a taxonomy. Scientist discover a new animal and they use a rigorous method that gives us the Kingdom, Phylum, Class, Order, Family, Genus, Species to classify that new bug or whatever.
For our deficiencies, we do not have that methodology. Would I start with Process first if the deficiency was discovered during test, then move to Program? The Metric areas roughly mimic the “when” the deficiency occurs during a normal job flowpath (Tech Direction (paper), Work Readiness (parts), Work Controls (power isolated), Workman ship (performing to the paper), Testing (prove the job), and Certification (verify acceptability of the whole job)). Should I start with Metric then go to Program?
I’m looking for some guidance to create some type of process flowchart that would improve classification accuracy.
Thoughts ??
Thanks in advance !!
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