I am working for a very small company. Roughly 30 employees with a two person management team. A potential customer performed a supplier audit that produced a number of findings. Basically, we were told we need to move towards iso compliance if we want their business. Knowing very little about ISO, my predecessor purchased document templates and a software package in order to systematically address the majority of the findings. I am attempting to modify the templates to reflect our organization. The conceptual issue that I am having is that the templates call out Quality, Human Resources, Purchasing, Operations, etc as process owners, decision makers and approvers - we have two people filling all of these roles, i.e, the operations manager is the quality manager, is the engineering manager, the owner is the customer service manager, the HR manager, the purchasing manager, etc. When the procedure says operations will consult with quality to determine it seems a little misleading because functionally it is the same person. I have example manuals form larger companies 100+ but those companies all had traditional departments that were staffed separately. Any help, guidance, examples or nudge where to look is greatly appreciated.