Definition of a general order?

O

Obstacle3

#1
Hello was hoping to get some advice on general orders.

We are a department of 100 people, in a company of 15,000. Our department is certified and contains 6 sections.

I want to setup an order system, so the entire business has a general order register (on sharepoint) and each section has an order register for section management issued orders ( also on sharepoint, using the name of the section instead of general order eg Production Orders).

I am stuck on the semantics of the naming and definition.

Obviously, orders issued by the Manager of the entire department, will be called "General Orders".

my question is what should I call the orders issued by the section managers (eg Production Manager) for employees of the particular section (in this examples, production floor staff).

Should they be "Special Orders" or "Production General Orders". Right now I am leaning towards "Production Orders".

Any advice would be greatly appreciated, thanks in advance Covers.

:thanx:
 
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O

Obstacle3

#2
The other consideration I am lost with is what defines a general order?

Some people I have spoken to consider work instructions and/or reminders as general orders, but I would argue that they should be things not covered in process/procedure/work instruction documentation.

Any thoughts?
 

Wes Bucey

Quite Involved in Discussions
#3
Hello was hoping to get some advice on general orders.

We are a department of 100 people, in a company of 15,000. Our department is certified and contains 6 sections.

I want to setup an order system, so the entire business has a general order register (on sharepoint) and each section has an order register for section management issued orders ( also on sharepoint, using the name of the section instead of general order eg Production Orders).

I am stuck on the semantics of the naming and definition.

Obviously, orders issued by the Manager of the entire department, will be called "General Orders".

my question is what should I call the orders issued by the section managers (eg Production Manager) for employees of the particular section (in this examples, production floor staff).

Should they be "Special Orders" or "Production General Orders". Right now I am leaning towards "Production Orders".

Any advice would be greatly appreciated, thanks in advance Covers.

:thanx:
For starters, does any other department do anything similar?

What you propose is troubling to many who might see it as a proliferation of the "silo syndrome" where each department creates a silo of its own information, guarded by moats and firewalls to protect against intrusion or incursion by any other department or division in the organization.

Can you provide us with a lucid explanation of why your department seems to be sailing alone into these waters?
 
O

Obstacle3

#4
Thanks for the response.

This is a huge organisation. General orders that apply across the whole organisation are creatd and trickled down.

Likewise group general orders are issued, so our group for example, contains 6,000 or so. Our sub group contains 3,000 and again there are things that only apply to those 3,000 people.

Then our department contains 100, and again there will be general orders that only apply to those people.

Then there are 6 sections, so each would have instructions that only apply to people a given section.

They will be readily available for all, through sharepoint, but grouped and issued specifically for members of particular sections by managers of those sections.

The broadly applicable orders will be issued by the department manager for members of all sections seperately.
 

harry

Super Moderator
#5
From my experience over here, general orders give an impression of something bureaucratic. It is a term used almost exclusively by the government and a general order is practically a policy - upon which the different government departments will act and come out with details.

In the manufacturing environment, a job order or work order is normally used upon acceptance of order to instruct the production and/or other departments to start working on it. From there, some come out with a traveler to guide, instruct and track the order as it move along the various processes. Depending on set-up and choice, the job order may be combined with the traveler, especially for cases where there are a lot of details. If there are parallel processes, you may have to have extra copies for these.

In the service environment, similar set-ups should work. You may start with a service order and some sort of traveler or combined and this document serves to guide, track, manage and record the order as it moves along the various processes.

Creative use of such documents can cut down mistakes, multiple handling and paperwork drastically. Forget about fanciful names or semantics - try to stick to the practice at your place and use terms people are familiar with.
 
O

Obstacle3

#6
Thanks for the response Harry.

Unfortunately, we are a government organisation and we are very bureaucratic.

This is an instruction, like "from now, the subject heading for all emails to custoemr XYZ should say be "ABC" ".
 

harry

Super Moderator
#7
................. Unfortunately, we are a government organisation and we are very bureaucratic.

This is an instruction, like "from now, the subject heading for all emails to custoemr XYZ should say be "ABC" ".
Ahh, I forgot about that. Over here, they follow a method something like: policy -> procedure -> SOP -> Work instructions. For implementation purpose, government servants will wait for 'circular letters' - something like a work instruction before processing the relevant documents. This may take months after the general order was issued.
 
O

Obstacle3

#8
yep, there is the same level of insanity from some here but generally the email is enough
 
O

Obstacle3

#10
How about Local Order as they apply to a local area?
Good suggestion, thanks for that I will throw that around and see what the feedback is.

One thing we have to be aware of in my organisation is ambiguity of terminology, we already have Local Appendices which is seperate and a bunch of other things with local in it!
 
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