M
The external auditors tell us that we have to track our action items as evidence of continouous improvement and management review.These action items must be dated and show completeion in a timely manner.What is happening is that everyone is calling everything an action item. I fear that after a month or two focus will be lost and action items will not be updated and there will be 100 action items open when the external auditors come in.
My definition of an action item in reference to TS 16949 and management review is : :an issue that is systemic to the Quality System (such as records not being kept or not having a proper training process) or an issue that could affect customer requirements such as delivery compliance.
I do not believe that action items are day to day issues such as units having mechanical problems or production flow is disrupted due to a issue at a unit up stream. Day to day operational issues are just that day to day normal things. I feel we have to be careful of what we call action items.
So my question(s) are What is the definition of an Action Item and has anyone else has this problem.
Thanks Mike
