Definition of Done - New Product Phase to the sustaining phase

#1
Hi

When passing over a product from the New Product Phase to the sustaining phase. What metrics are people measuring to determine the product is ready for the sustaining phase i.e. number of Engineering changes in work, number of quality issues, no of failures in field etc. I guess what im asking is, what is the definition of done, when passing a new product to the sustaining phase ?

Any feedback would be appreciated
 
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Nadaabo

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#2
sorry, this is probably not a complete answer, but I read an article that might help: Do You Understand Key Metrics for Reliability and Maintenance? | Prometheus Group

How Well Do You Understand the Key Metrics for Reliability and Maintenance?
One of the challenges of building and maintaining an effective reliability and maintenance strategy for any manufacturing organization is the task of sifting through the many proposed measures of success to come up with a KPI matrix that is relevant, easy to understand and actually drives the behaviors and performance in the right direction.
 

Tagin

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#3
I don't have to deal with NPI at our company (we are closer to being a CM)...but if I did....I think I would have it based it on a collaboratively written handoff agreement between NPI and sustaining groups. The default template would likely vary based on the complexity of the product, time it spends in the channel before reaching the enduser, etc.; but, for example, that after 3 production runs and 3 months of customer feedback there are only X (or x%) n/c products, and only a certain level (severity/qty) of customer complaints, then responsibility shifts to sustaining.

I guess my general thinking is that I wouldn't want to a priori hardcode it to certain fixed KPI values, but have it be flexible per product type, and to have buy-in from both groups. The latter is certainly at the mercy of the organization's culture and whether it values flexibility or ossification, or is rife with turf wars, etc.
 
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